Enterprise Account Growth Manager
il y a 3 jours
We are seeking an experienced Enterprise Account Growth Manager to join our team at PROS. This is a unique opportunity to work with a growing portfolio of enterprise accounts and drive business growth through strategic relationship management.
About the Role:
- Manage a portfolio of key enterprise accounts, maintaining overall responsibility for managing customer relationships and driving adoption of PROS solutions.
- Develop success plans for customers, outlining critical success factors, metrics for success, and potential issues.
- Conduct regular meetings with client stakeholders, making recommendations to ensure continued success with PROS product solutions.
- Leverage internal processes and protocols to resolve critical customer escalation issues and serve as a chief advocate for the customer internally at PROS.
- Monitor and facilitate customer adoption of PROS solution features and functionality, providing a deep understanding of their business needs.
- Proactively identify opportunities to expand and deepen the footprint of PROS offerings at customer accounts.
- Educate clients on self-service tools, release processes, and other programs to ensure a successful partnership.
- Maintain a working knowledge of each PROS product and service offering.
- Manage commercial aspects of the customer relationship, including invoicing and accounts receivable.
Requirements:
- Proven experience in managing key account relationships in Customer Success, Professional Services, or Sales.
- Bachelor's degree in computer science, engineering, math, or revenue management (or similar field) is required; a master's in business administration is preferred.
- Strong executive presence, comfortable communicating with various teams and stakeholders.
- Self-starter, problem-solver, and resourceful individual with excellent communication skills.
- Ability to manage down, around, and up without playing politics.
- Well-organized, confident, and able to work independently.
- Process-oriented and willing to enhance organizational processes for efficient customer relations.
- Fluent in English.
Salary Range: $120,000 - $180,000 per year, depending on experience.
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