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Reservations Coordinator

Il y a 2 mois

IssylesMoulineaux, Île-de-France Accor Temps plein
Job Title: Reservations Coordinator

Accor is seeking a highly skilled and detail-oriented Reservations Coordinator to join our team. As a key member of our Reservations Department, you will be responsible for providing exceptional customer service and ensuring seamless guest experiences.

Key Responsibilities:
  • Review and process reservations, ensuring accuracy and attention to detail
  • Manage special billing requests and ensure timely communication with guests and internal teams
  • Collaborate with the Sales team to coordinate group bookings and room blocks
  • Monitor room inventory and notify the Reservations Manager of any changes
  • Run daily reports and complete shift task lists
  • Assist with other duties as assigned
Requirements:
  • Minimum 1 year of experience in reservations or customer service
  • Strong understanding of hospitality operations and Property Management Systems (PMS)
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a fast-paced environment
  • Proficiency in Microsoft applications, including Outlook, Excel, and Word
What We Offer:

As a Reservations Coordinator at Accor, you will have the opportunity to work with a dynamic team and contribute to the success of our hotel. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.