Technical Account Manager

il y a 3 jours

Paris, Île-de-France Scaleway Temps plein

Scaleway, la filiale cloud du groupe Iliad, est un leader des télécommunications en Europe. Notre mission est de favoriser une industrie numérique plus responsable en aidant les développeurs et les entreprises à créer, déployer et adapter des applications à n'importe quelle infrastructure.

Nos bureaux situés à Paris et à Lille sont les lieux de perfectionnement quotidien de notre écosystème cloud. Nous sommes les premiers utilisateurs de nos propres produits, ce qui nous permet de les améliorer constamment.

Nos clients nous choisissent pour notre redondance multi-AZ, notre expérience-utilisateur fluide, nos datacenters neutres en carbone ainsi que nos outils natifs de gestion d'architectures multi-cloud. Nos produits incluent des solutions entièrement gérées pour le bare metal, la conteneurisation et les architectures serverless, offrant ainsi un choix responsable dans le domaine du cloud computing.

Rejoignez notre équipe dynamique de près de 600 collaborateurs venant de divers horizons, dans un environnement stimulant et international alliant excellence technique, créativité et partage.

À propos de l'équipe

L'équipe Excellence est en croissance, et nous recherchons un Technical Account Manager pour améliorer l'expérience client et le support personnalisé.

En tant que Technical Account Manager, vous serez en contact direct avec nos développeurs, notre équipe de gestion de produit et notre équipe de vente. Votre mission sera de s'assurer de la satisfaction des clients et de créer de la loyauté chez nos clients les plus importants.

Compétences requises

  • Très bonne maîtrise de l'anglais
  • Démontrer des compétences de communication exceptionnelles
  • Connaissances solides de l'environnement cloud
  • Connaissances avancées de la dimension matériel, logiciel et réseau

Responsabilités

  • Gestion technique d'un portefeuille de clients avec un niveau de service spécifique
  • Montrer de la proactivité et de la réactivité aux demandes des clients sous votre responsabilité, en conformité avec nos SLAs
  • Gestion de l'activité entourant nos clients Business (onboarding, activité opérationnelle, croissance, nouveaux besoins, reporting)
  • Agir en tant que contact privilégié pour nos comptes les plus importants en cas d'incident
  • Travailler en étroite collaboration avec nos équipes de vente pour s'assurer de la satisfaction des clients et du succès des PoC.

Localisation

Based in our offices in Paris or Lille

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