Global Operations Associate

il y a 5 jours


Lyon, Auvergne-Rhône-Alpes, France Indie campers Temps plein

About Indie Campers

We are a leading campervan marketplace dedicated to making road trips accessible to everyone. Our digital approach and customer-centric orientation have enabled us to develop a strong booking experience and offer high-quality road trips at affordable prices.

With over one million nights rented through our platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a diverse range of road trip possibilities, including short-term RV rentals, long-term campervan subscriptions, and vehicle sales.

Our challenges are both exciting and demanding, requiring top talent and motivation to be successfully pursued. We are growing our team and looking for talented individuals to join us on this journey.


The Role

We are seeking university students or recent graduates who are eager to gain genuine work experience, vocational placement, or an internship in our Depot located in Saint-Quentin-Fallavier - Lyon.

As a Global Operations Associate, you will represent our brand in person, providing world-class customer service to our guests during their road trips. If you enjoy challenges, meeting new people, and fast-paced environments, this position might be your next step.


Key Responsibilities

  • Front-office activities:
  • Customer service and sales: Handle check-ins and check-outs, register guests, process payments, explain campervan functionalities, terms, and conditions, and upsell road trip extras.
  • Back-office activities:
  • Operations handling: Align reservations with available campervans, verify and prepare campers and road trip extras and kits.
  • Quality control: Maintain campervans in top condition, identify, and act on possible maintenance or repair needs.
  • Support activities: Support the team in monitoring stock, coordinating the fleet, troubleshooting operational issues.


Requirements

  • You are a student or recent graduate in Hospitality, Tourism, International Studies, Business Administration, or a related field looking for an internship;
  • You are fluent in English, have a work permit, and a valid driver's license (mandatory);
  • You like international environments and meeting new cultures;
  • You possess a natural talent for connecting with people and have a strong customer service orientation;
  • You have a problem-solving mindset, thriving to create solutions, and feeling comfortable getting your hands dirty;
  • You want a dynamic internship where you can apply theoretical knowledge from your degree.


Compensation and Benefits

  • All internships are compensated, with amounts depending on location, country, and region (accommodation not included);
  • Online and on-the-job training to develop relevant skills, such as guest relations, customer service, problem-solving, communication, team spirit, organization, time management, fleet coordination, supplies management, and logistics;
  • International opportunities and possibility of integration into Indie Campers after the internship.

Estimate Salary: €1,200 - €1,800 per month


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