Operational Quality Director
il y a 3 jours
We are seeking a highly experienced and skilled Director of Operational Quality to join our team at Lagardère Travel Retail. As a key member of our Group Operational Excellence Department, you will play a critical role in driving top- and bottom-line store performance by continuously improving in-store execution.
Key Responsibilities- Organize and lead the Operational Quality team, defining and implementing strategic projects and objectives that align with the Group's ambitions.
- Develop and roll out Group operational standards and quality tools/processes for all businesses operated, ensuring efficient implementation and coordination with central teams.
- Manage a team of operations managers, providing support and guidance to countries and ensuring needs are well-covered and addressed.
- Directly support countries for field issues and projects, demonstrating a hands-on and field approach.
- Ensure projects are delivered on time, in line with objectives and expected quality, managing communication and information for countries and reporting to COPO and EXCOM.
- Minimum 10 years of professional experience in Retail Operations and Operational Quality, preferably in Duty Free, Foodservice, Travel Essentials, or similar.
- Field/store experience highly valued, with a strong background in audits, standard procedures definition, and operational action plan definition.
- Team management experience mandatory, with a proven track record of leadership and vision.
- International experience a plus, with fluency in English (spoken and written) and French (spoken and written) a requirement.
Lagardère Travel Retail is committed to creating an inclusive and diverse culture where our people can thrive. We welcome and consider all applications, regardless of background, and ensure fair and equal treatment for all candidates.
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