Global Retail Excellence Director

il y a 4 semaines


Paris, Île-de-France Christian Louboutin Temps plein
Job Description

Christian Louboutin is seeking a highly skilled and experienced professional to fill the role of Global Retail Excellence Director. This key position will be responsible for elevating the client experience and driving business growth through the implementation of a global retail excellence program.

Key Responsibilities
  • Develop and implement a global retail excellence strategy to drive business growth and improve client satisfaction.
  • Collaborate with cross-functional teams to define and implement a VIC (Very Important Client) strategy to drive loyalty and retention.
  • Lead the development and implementation of a global care and repair program to enhance the client experience.
  • Manage a team of direct reports and provide guidance and support to ensure the successful implementation of retail excellence initiatives.
  • Develop and maintain relationships with key stakeholders, including global functions and markets, to ensure successful practices are implemented in our network.
Requirements
  • Minimum of 10 years of experience in luxury retail, with a proven track record of driving business growth and improving client satisfaction.
  • Strong leadership skills, with the ability to inspire and motivate international and cross-functional teams.
  • Excellent project management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Passion for delivering exceptional client service and a deep understanding of the luxury retail industry.


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