Director of Customer Service for Pharmaceutical Systems

il y a 1 mois


Le PontdeClaix, Auvergne-Rhône-Alpes, France BD Temps plein
Position Overview

BD is recognized as one of the foremost global leaders in medical technology. The role of the Customer Service Director for Pharmaceutical Systems is pivotal in overseeing the Order Management and nurturing customer relationships within the Pharmaceutical Systems division.

Key Responsibilities

As a vital member of the Sales leadership team, the Customer Service Director is responsible for:

  • Formulating and executing the strategy for the Customer Service Organization to enhance customer satisfaction.
  • Implementing process improvements and fostering talent development in alignment with the Pharmaceutical Systems business strategy and BD initiatives.
  • Ensuring exceptional execution standards while managing costs within the Customer Service organization.
  • Instilling a growth-oriented mindset throughout the Customer Service team.
Qualifications

The ideal candidate will possess:

  • Extensive experience in customer service or a related domain, such as Supply Chain or Commercial Excellence.
  • A proven track record of successfully leading a multi-site or international team.
  • Desirable B2B international experience.
  • High proficiency in Quote To Cash systems, preferably SAP, along with familiarity with relevant processes, databases, and digital tools.

Becton, Dickinson and Company is committed to equal opportunity and affirmative action, ensuring a workplace free from discrimination based on race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.



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