Regional Sales Excellence Lead-France
il y a 23 heures
BYD Europe is a leading multi-sector high-tech company focused on innovation and development in automobiles, rail transit, renewable energy, and electronics. Our mission is to build a zero-emission future that reconnects humanity with nature and a world of clean air.
About the RoleWe are seeking a highly skilled Regional Sales Excellence Lead-France to join our Customer Experience Department. As a key member of our team, you will play a critical enabling role in ensuring that our France customer-facing teams are fully skilled and equipped to deliver consistently outstanding and meaningful customer experiences.
Key Responsibilities- Adapt the EU Sales Excellence Master Plan (SEMP) and Certification Program to the particular needs of the French market.
- Deliver impactful, effective, and efficient sales and product training sessions and content balancing digital, virtual, and physical learning methods and approaches.
- Control of Database of market dealer staff in Learning Platforms and Tools in close collaboration with the Training Coordination Team.
- Deliver and contribute to the development of the TMP, including BYD Group introduction, Brands insights, product knowledge, onboarding, sales, and delivery skills, customer experience, and training validation/certification.
- Work with internal and external stakeholders (Customer Experience, Content development, sales, network dev., marketing, etc.) and subject matter experts to determine training needs and work quickly to identify, build, and implement training solutions based on SEMP.
- Track and record all training interventions conducted in the market and provide monthly training reports in time as required to feed into centralized Europe-wide reporting.
- Searching, controlling, and advising of possible external agencies which may collaborate in the development/execution/consultancy.
- Provide ad-hoc performance coaching for teams and individual team members where necessary.
- Provide necessary support to the French-speaking area.
- Bachelor's Degree in automotive, marketing, or equivalent experiences.
- 3 years' experience in a customer-focused training/coaching team or organization.
- Customer-centric mindset, connected with our mission and a more sustainable future.
- Excellent French and English language skills (other European languages and/or Chinese would be a plus).
- Excellent coaching, training, communication, and interpersonal skills with proven track record of positive influencing in teams.
- Familiar with digital tools such as Microsoft Office suite, Adobe creativity tools with ability to create/optimize digital/F2F contents to support SEMP.
- Ability to work in a rapidly developing, dynamic environment and partner effectively with crossing border/cultural teams.
- Ability to travel up to 50% of the time as required, mainly in the retail network of France and regular visits to BYD European HQ.
- Performance and experience-based competitive remuneration.
- 25 days annual leave + additional holidays.
- Company phone and commuting allowance.
- Department & company-wide team-building events.
- An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.
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