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Team Lead, Account Management

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Paris, France Lightspeed Commerce Temps plein

**Hi there Thanks for stopping by**

Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

Lightspeed is seeking an Account Management Team Lead for**_ the FR region_**.
Reporting to the **Regional Manager** and **Functional AM manager**, you will be responsible for leading a team of AMs to reach their goals, and driving initiatives. Lightspeed's AM's are responsible for achieving revenue growth (added MRR) and maintaining Net Retention Rate by expanding and maintaining existing businesses and as Team Lead, you will drive execution in the AM team.

**What you'll be responsible for**:

- Managing the day-to-day activities of the team.
- Motivate individuals and team to exceed objectives through training and continuous coaching including but not limited to guidance, support, call evaluations and performance check-ins
- Conducting bi-weekly meetings and quarterly performance reviews.
- Training new hires on processes, sales skills, and technical knowledge
- Collaborating and maintaining communications with Team Leads / Managers from other departments
- Report on pipeline metrics and other organizational tasks to Management
- Ensure that the team metrics are in line with the organizational objectives
- Identify problem areas/challenges within Retail & Resto vertical and formulate strategies to overcome them
- Work with the Management team to develop new strategies to increase sales volume and efficiency, and consistently meet monthly, quarterly and annual goals
- Handle other duties and responsibilities as defined by management
- Creating a pleasant working environment that inspires the team.

**What you'll be bringing to the team**:

- Relevant sales experience in a B2B environment, preferably in a solution-sales / technology-related environment, and 1-2 years of coaching experience is a plus.
- Strong desire to be in technology sales leadership, and a strong technical aptitude
- Excellent customer service and telephone skills, including strong listening, verbal and written communication
- Strong understanding of business development best practices
- A love of numbers: you recognize a quantitative approach to making decisions
- A love of coaching: You enjoy helping your team members evolve in their sales career
- Demonstrated ability to meet and/or exceed sales targets
- Ability to thrive in a competitive, dynamic and quota-driven environment
- Fluency in **_French and English_**:

- Ability to multi-task effectively

**What's in it for you?**

Come live the Lightspeed experience...
- Genuine career opportunities in a company that's creating new jobs every day;
- Work in a team big enough for growth but lean enough to make a real impact;
- Exposure to modern and proven technology;
- Opportunity to learn and expand your skillset;
- Become a valued part of the diverse and inclusive Lightspeed family.

and enjoy a range of benefits that'll keep you happy and healthy:

- Lightspeed share scheme (we are all owners)
- Pension fund
- Axa Health insurance
- Health and wellness benefit of 400 EUR/year
- Mental health online platform and counselling & coaching services
- 25 vacation days per year
- Paid leave and assistance for new parents
- LinkedIn Learning license
- Volunteer day
- Public transport benefit

**Where to from here?**
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

**Who we are**:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.