IT Support Specialist
il y a 6 jours
**Responsibilities**:
- Making full use of available tools during the diagnosing and execution stages of Incidents and Service Requests
- Routing those Incidents and Service Requests that require reassignment to other Service Teams
- Tracking and retaining ownership of Incidents and Service Requests to ensure that service levels are met and call resolution is achieved within the shortest time span possible
- Continually observing a security-aware approach
- Contributing to the setting up of operating procedures with other Service Teams to ensure that remote support is carried out by Internal IT in an effective manner while maintaining efficiency
- Contributing to the articulation, maintenance, and enforcement of Internal IT procedures and knowledge sharing across units via online tools
- Identifying trends and potential Problem sources (by reviewing Incident and Problem analysis)
- Taking ownership of the system and service monitoring focusing on implementation and continuous improvement
- Handling of all activities initiated by Internal IT across the group
- Ensuring full cooperation and effective communication with various departments.
**Requirements**:
- Building relations This is a customer-facing role and your customers are all Binance employees
- Multi-tasking; you will be working on various issues at one time, you must be able to prioritize and execute your work in a very fast-paced environment;
- Google Suite, Apple computers, General System Monitoring and General Network Troubleshooting
- Working with systems such as VMware Virtualisation, Okta, JAMF
- Willing to work from the Paris office on a daily basis
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