Client Success Manager

**Type de contrat**:
CDI

**Localisation**:
Montreal North North

**Entreprise**:
Do you thrive in a tech fast-paced environment ? Are you an energetic and self-confident person looking to take up new challenges in a competitive and creative industry ?

**Weezevent** provides more than 300 000 event organizers with online **ticketing**,** access control **and **cashless services** (RFID). Promising tech hub winner of the 2014 Deloitte Technology Fast 500 with an astonishing 43,202% sales growth in 5 years, Weezevent provides a wide array of tools for any kind of event organizers from the smallest community event to the most expected party of the summer.

In the last six years, we’ve been investing a lot of time and effort in the **internationalization** of our **activities** with the inauguration of offices in Anvers, Lausanne, Madrid, London and Montreal and sales in more than 20 countries. **Weezevent is looking to extend its North American presence** through this posting and others to come. We work with creative organizations of all size and type: Lollapalooza (Berlin, Paris and Santiago), Tomorrowland Winter, Mondial de la Bière de Montréal, Mutek Montreal, Finance Montreal, Paris Saint-Germain Football Club, TEDx, Montreal Pride Festival, and many more.

We are looking for our new **Client Success Manager **(M/F)** **based in English area.

**Poste**:
**As a Client Success Manager, you will be the primary liaison between Weezevent and the event organisers. You will manage your projects from A to Z.**
- You will be responsible for creating and implementing a project plan for the delivery of the contracted services at the event.
- You will manage the plan in coordination with the client event (typically a music festival promoter) and make all necessary adjustments as the project reaches its launch date.
- You will ensure that the communication with the client is smooth, all questions are answered and expectations met according to the agreements.
- You will set-up our software in order to achieve the ticketing, access and/or cashless flow required by the client.
- You will be responsible for the full preparation and logistics, the build-up of our terminals at the event site, the operations during the event, the break-down and the post-event operations.
- After the event, you will create reports and reviews, follow-up with the client to ensure their satisfaction and trust with our solution. You will advise the client on how to improve and negotiate the commercial and operative conditions for the following implementations.
- You will monitor our business sector and keep up to date with our solution and features.
- You will report to our Country Manager.

**Profil recherché**:
We’re looking for a **great team member**
- You have a positive, open and flexible attitude.
- You work meticulously with sense of humour and a problem-solving mindset
- You go for 100% customer satisfaction.
- You know how to get the best out of your crew on-site.
- Invested and dynamic, you are happy to travel frequently throughout the season to attend events at weekends and on public holidays.
- You have a good ICT knowledge and are eager to learn more.

We offer you:

- challenging and varied job in a dynamic and exciting sector, at the forefront of innovation in the entertainment industry, where you get to build and grow our presence in the global market
- you will be part of a young, entrepreneurial, dedicated and enthusiastic team
- 4 weeks of vacation
- 2 weeks off for Christmas holidays
- Fully paid teambuilding trip to Europe 1x per year
- Access to festivals/events
- Remote work possible
- All of our positions are open to people with disabilities._