Channel Operations Manager
il y a 1 semaine
**Role Overview**:
The Channel Operations Manager is part of the EMEA Channel Operations team, reporting directly to the EMEA Channel Operations Director. The role covers a wide range of initiatives and will coordinate a team of Channel Operations Specialists.
He/She will ensure consistent business processes and proactively contribute to the improvement of the channel support activities
**Responsibilities**:
- Day-to-day management of the team, ensuring the achievement of internal and external customer satisfaction goals
- Manage the day-to-day workflow,s ensuring an effective distribution and delegation of work
- Ability to monitor and analyze channel requests to give precise feedback to senior management.
- Manage the day-to-day execution of Channel incentives, ensure accurate and real-time data tracking and reporting to internal stakeholdersIdentify challenges and proactively suggest improvement to existing processes with the goal to deliver best in class Operational support
- **Required Skills & Experience**:
- 5+ years of experience in channel operations or sales operations in a cybersecurity or IT vendor environment.
- Strong organizational and time-management skills
- Proven experience and demonstrable skills in team management.
- Problem solving and decision making skills
- Ability to communicate both verbally and in written forms with both internal team and channel customers.
- A strong work ethic, with a team player mentality
- Experience working with Salesforce, Channel management tools (such as PRMs), Tableau and Excel
- Fluent English
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