Customer Success Manager H/F

il y a 2 semaines

Rue Cyrano de Bergerac Paris France Malou Temps plein

The MalouApp is changing the lives of more and more restaurant owners, and we are committed to offering them the best experience. As part of the team, you will be in charge of a portfolio of restaurants owners using the MalouApp.

Onboarding new customers

  • Be the relay of the Business Development teams after the signing of a new restaurant

  • Manage the welcome and training of new customers on the MalouApp

Taking care of your portfolio of restaurant owners

  • Build a trusting long-term relationship, adapting to each profile (independent owners, community managers, large restaurant groups)

  • Conduct regular follow-up calls

  • Ensure client retention and promote upselling, cross-selling, customer referrals, but above all, prevent churn (one of your KPIs)

Master the MalouApp inside and out

  • Be able to respond to emergencies and queries about all the features of the MalouApp

  • Participate in the continuous development of our SaaS in interaction with the Product and Tech teams

  • Ensure adherence to processes and make suggestions to optimize client management (as their numbers grow)

  • Be an internal reference person for the MalouApp

  • Stay updated on the needs of restaurant owners and the services they require

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