Customer Account Manager Airbus
il y a 1 mois
ESSENTIAL DUTIES AND RESPONSIBILITIES: This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.
• Manage the Airbus and Dassault accounts as well as the identification, development & sustainability of smaller regional customer accounts, in line with the business strategy, ensuring strategies optimize HES business objectives.
• Support development and execution of sales strategy for HES, in coordination with other commercial staff members and various resources within HES and marketing.
• Establish challenging objectives to meet growth and profitability strategy and target new business within both existing & developing markets, ensuring priorities are appropriately defined, with effective action plans.
• Work closely with customers and Marketing to provide support and manage projects for the strategic customer, and compile and submit accurate sales reports/forecasts in a timely manner.
• Liaise with various locations and internal stakeholders to ensure a high level of customer satisfaction.
• Responsible for customer accounts receivable performance.
• Review and manage contract requirements to ensure they are within limits of established policies and procedures, including commercial and intellectual property (patent, trademark, licensing) requirements. Manage contract compliance of assigned customers to insure budget attainment.
• Coordinate support to customers and suppliers for a wide range of products and applications.
• Provide complete accurate transmittal of contract information throughout the organization.
• Coordinate with operations to ensure timely submittal of quotes and packages. Propose pricing/margin necessary to receive award. Follow up with customers on all quote activity.
• Lead multi-year contract negotiations for assigned customer accounts.
• Prepare and deliver customer presentations as needed. Coordinate commercial, technical and market details for product and sales communications, as needed.
• Establish positive relationships with customer representatives and managers in procurement, logistics, engineering, program and project offices, and other personnel to convince customers of desirability and practicability of products or services offered.
• Adhere to all company policies and procedures and environmental health and safety rules. Work in a safe manner that promotes the health and well-being of the individual and environment. Comply with all EHS rules and regulations and supervisory instructions. Report all incidents including injuries, spills, fires, property damage, and near misses to their supervisor.
The role will entail frequent European travel to Howmet locations and customers.
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