Customer Success Manager

il y a 3 semaines

Lyon, France DataGalaxy Temps plein

Who we are: Founded in Lyon, FR in 2015, DataGalaxy is the industry's first Data Knowledge Catalog helping organizations understand how their entire business runs on data. Our data management platform is dedicated to providing user-friendly metadata mapping, management, and knowledge sharing to support organizational data governance and literacy.

DataGalaxy’s Data Knowledge Catalog helps business users accelerate processes, reduce costs, and ensure regulatory compliance by providing an all-in-one data management and data governance platform. Our Data Catalog includes API to ease pre-existing data integration, AI services to automate data classification, and data lineage tracking to visualize data’s entire lifecycle journey.

Our mission: To remain at the forefront of revolutionizing the modern business data catalog by empowering data professionals and business users through increasing data knowledge and providing an all-inclusive understanding of how businesses run on data. We’re passionate about helping organizations facilitate rich collaboration, manage data as an asset, and derive powerful, data-driven decision-making.

Our values: Be intentional. Be clear. Be bold. Be humble. Are you interested in joining an organization that values teamwork, ambition, enthusiasm, and collaboration? Each DataGalaxian brings unique knowledge, skills, and points of view that help us create a truly well-rounded crew We encourage unique ideas, inventive thinking, and independent perspectives so that we can achieve out-of-this-world results together

Who we’re looking for: We’re hiring someone who is:

Ready to join a growing team

Passionate about data

Up-to-date with the latest industry news and developments

Organized, autonomous, and a team player

️‍♀️Role

The position of Customer Success Manager at DataGalaxy involves proactive management of customer relationships, ensuring their satisfaction, and ongoing success. As a CSM, you will work closely with customers to understand their needs, address issues, and maximize the value derived from DataGalaxy. You will also be responsible for identifying customer needs and providing advice.

Mission:

  • Managing a client portfolio in collaboration with Account Managers:

- Support them on a daily basis in the use of the product

- Analyse and prioritize the needs

- Assist with implementation and best practices

- Ensure their loyalty to increase account revenue through upselling

  • Answering questions to help clients get the most out of DataGalaxy
  • Monitoring their various action plans and analyzing results and performance indicators, particularly regarding account retention
  • Analyzing user experience and proposing improvement ideas
  • Participating in committees for strategic accounts
  • Auditing, analyzing, and documenting use cases for a detailed understanding of platform usage → feeding Product, Marketing, Sales & other clients
  • Monitoring platform usage indicators (Healthcheck) and initiating necessary actions for retention and account growth
  • Measuring key customer satisfaction indicators, analyzing and tracking their changes:

- To acquire new customers

- To make additional sales

- To retain the existing portfolio

  • Collaborating with the Product team (customer feedback and requests)
  • Creating and maintaining content, deliverables, and best practices
  • Managing and animating the user community (User Groups on-site & virtual)

Profile:

  • Minimum 5 years of experience in a similar position in data/information management field (data governance, data quality...)
  • Ability to analyze the Data Governance market and highlight the added value of DataGalaxy
  • Statistical measurement and analysis techniques
  • Functional knowledge:

Data governance

Change management

  • Fluent in English

Soft skills:

    • Communication: ability to captivate, inspire the audience in the context of exchanges and presentations
    • Ability to analyze customer needs
    • Capacity to simplify and vulgarize to be understood by various internal and external stakeholders of the company
    • Team spirit
    • Excellent customer relationship skills
    • Writing skills
    • Pedagogical, organized, rigorous, and autonomous

What can you expect:

  • Offices in the heart of Lyon and Paris, 10-15 minutes from the train stations
  • Flexible working hours ("forfait jour")
  • A real opportunity to join a French start-up that is a pioneer in its market
  • A chance to create your own career path with autonomy in multiple projects
  • An attractive remuneration according to your performance and your potential
  • Remote work at will & 2.50€ net / day
  • Health insurance Apicil
  • Meal vouchers (Swile card of 9€/day)
  • Public transport 50% reimbursement
  • Daily coffee and snacks
  • Quarterly team events and seminars

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