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Guest Relation Apprenti(e)

Il y a 3 mois

Paris, Ile-de-France ACCOR Temps plein
Description de l''entreprise

Le Sofitel Paris Baltimore Tour Eiffel est situé dans les plus beaux quartiers de Paris à proximité des Champs Elysées, de l''Arc de Triomphe et de la Tour Eiffel. Il est la quintessence même d''une maison parisienne, dans une ambiance intimiste, chaleureuse et feutrée. Une maison de ville typique de la fin du XIXe siècle. Mêlant hospitalité française et chic parisien, avec un restaurant bistronomique et une cave d''exception, le Sofitel Paris Baltimore Tour Eiffel immerge ses visiteurs dans un raffinement authentique et contemporain de la vie à La française.

Nous sommes à la recherche de notre Guest Relation en apprentissage (H/F) pour rejoindre notre formidable équipe de 100 personnes du Baltimore

Description du poste

Vos principales missions seront si vous l''acceptez les suivantes :
Améliorer la satisfaction client au quotidien et permettre l’évolution des scores Qualité dans le respect des standards et des rituels de la marque. Extraverti(e), vous aimez le contact clientèle et la satisfaction clientèle est votre priorité? Ne cherchez plus, nous avons le job qu''il vous faut

Principales responsabilités :

  • Prendre en charge le client et contribuer, par une relation chaleureuse et personnalisée, à son bien-être, sa satisfaction et sa fidélisation
  • Etablir un accueil personnalisé
  • Accompagner les clients en chambre
  • Etre moteur dans le service Cousu Main
  • Préparer et assurer le suivi des arrivées VIP/délégations institutionnelles/ personnalités…en fonction des Guidelines Sofitel
  • Assurer le suivi des remarques des clients rencontrés, les noter dans leurs profils
  • Gérer les flux de clientèle et veiller à optimiser le temps d’attente
  • Assurer le relais entre les différents services et l’ensemble des points d’accueil de l’hôtel
  • Etre capable d’assurer les opérations de Front Office, d’accueil, de départ, des appels téléphoniques et d’information en application de l’organisation établie
  • Assurer l''accueil des clients sur les différents points de vente notamment pour notre restaurant et bar


Mission secondaire
Vous serez amené à effectuer également les missions suivantes en Réception:

  • Accueil personnalisé et attentionné du client dès son arrivée et jusqu''à son départ
  • Suivi de la qualité de la prestation de service sur l’intégralité du séjour afin de contribuer à la satisfaction du client
  • Prise en charge dans les meilleurs délais de toutes les demandes du client afin de lui faciliter son séjour
  • Maîtrise et communication des prestations proposées par l’hôtel
Qualifications

Compétences et qualités recherchés

· L’exemplarité et l’élégance
· L’esprit d’équipe
· Le souci constant de la qualité et de la satisfaction clientèle
· Le sens du relationnel
· Maîtrise de l’Anglais
· Maîtrise du pack Office
· Connaissance du système Hôtelier Opéra appréciée

Informations supplémentaires

Nous rejoindre c’est aussi bénéficier :

  • d’indemnité nourriture mensuelle (ICN)
  • d’une prise en charge à hauteur de 65% du Pass Navigo ou Véligo
  • d’un 13ème mois (et selon condition d''ancienneté)
  • d’une Carte avantage Heartist pour des offres de rêves et privilégiées négociées par le groupe Accor
  • d’un entretien gratuit de votre Uniforme (qui vous sera fourni)
  • de notre couverture santé et prévoyance
  • d’une épargne salariale
  • d’un Intéressement
  • d''une participation
  • des jours fériés garantis dès votre embauche
  • N''hésitez plus, à votre Cv

Role: Guest Relation Apprenti(e)
Job Type: Apprenticeship , Full Time
Location: Paris,

Apply for this job now.