Contract Manager
Il y a 2 mois
L'Engagement & Contract Manager est responsable de la contractualisation du périmètre consommé par un ou plusieurs clients.
Description des activités :
Pour ce faire, il/elle devra :
• Consolider les besoins de son client pour la création du contrat et/ou son renouvellement annuel, le partager avec le client et l'équipe de compte (en premier lieu le Client Exécutive) et enfin suivre sa signature.
• Prendre en charge les demandes de services spécifiques du client (services non standard nécessitant une description et un prix dans le cadre d'un Devis de Service) en liaison avec l'équipe de compte et les soumettre au client pour signature,
• Préparer les éléments permettant la facturation, et les donner à la finance pour signature
• S'assurer que notre outillage permettant de suivre les services délivrés au client est à jour
Par ailleurs, dans le cadre du déploiement du nouveau cadre contractuel, l'ECM devra participer à la contractualisation de nouveaux périmètres auprès de nouveaux clients.
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