Customer Support Specialist

il y a 1 mois

Montpellier, France SWEEP Temps plein

**Sweep is hiring an Customer Support Specialist to ensure the long-term success of our customers**:
Sweep maps climate and ESG data across an entire business to reduce carbon emissions, improve social and environmental performance, and create audit-ready reports to run the best sustainability programs. Sweep empowers companies to build resilience to global challenges with technology.

**Ok, sounds promising. What will I be doing?**:
The Customer Support team ensures that our clients have the best possible experience of Sweep, one that is both efficient and enjoyable, while receiving reliable, fast, and high-quality responses to their questions.

As a Customer Support Specialist, you will be responsible for supporting our customers along their climate journey as they are using our SaaS solution, providing ongoing support via our help center and building long-term relationships with our users.

You’ll sit within the Product Department and report to our Director of Customer Support.

This position is opened to anyone living in the UK or France, near one of our offices in **London**, **Paris** or **Montpellier** as you’ll be expected to come to the office at least once a week.

To be more specific, this includes:
Your role will be to support our customers as they become successful Sweep users, and ensure that the challenges they face are properly managed. You’ll be expected to collaborate closely with others teams at Sweep to ensure that each customer question, feedback or concern is addressed in a timely manner.

**Key Responsibilities**:

- Monitor and address customer issues including escalations, technical problems, and incident management.
- Reach out to users for in-depth investigations of their concerns, ensuring clear understanding of their feedback.
- Collaborate closely with our Customer Impact, Product and Engineering teams to promptly address and resolve domain related questions or technical challenges.
- Contribute to the development and maintenance of self-service content allowing users and internal teams to resolve their issues autonomously (knowledge base articles, automated workflows, AI-powered bots).
- Be the voice of the user within Sweep by aggregating and communicating customer feedback on a regular basis to the rest of the organization.
- Contribute to the continuous improvement of our NPS and CSAT metrics.
- Identify areas for improvement in our customer support processes.

**That sounds just right for me. What do I need to bring?**:
Glad you asked. This is who we’re looking for:
**Qualifications**
- 1+ year of experience as a Support Specialist or Helpdesk role in a technology company
- Excellent communication and interpersonal skills. Oral and written
- Ability to connect the dots
- Fluency in both French & English is mandatory (German or Spanish will be a plus)
- Knowledge of CRM tools and customer success platforms, such as Intercom
- First experience working in a SaaS company ideally in the B2B Enterprise space

**Qualities**
- Empathetic and people-oriented mindset, to ensure a positive experience throughout each customer interaction
- You like to build relationships and work across teams
- You are quick on your feet, but when it comes down to it you value quality over quantity
- You are open to constructive feedback
- You are enthusiastic, self motivated and seek autonomy

**Copy that. And what’s in it for me?**:
You will be joining an exciting young business that has the humble ambition to change the world. With a proven track record in starting companies, we’re planning to hit the ground running and have an impact fast. Joining this journey right at the beginning allows you to really help shape our path.

Our hybrid work model, with hiring focussed around our head offices in Paris, London and Montpellier, allows us to balance our personal and professional lives while staying connected and engaged with colleagues and clients.

We’re big believers in creating successful businesses that are good for everyone, including society and the planet. That’s why we have a B Corporation status.

We think this will be the ride of our lives. And maybe yours, too.

  • Customer Support Specialist

    il y a 4 semaines

    Montpellier, Occitanie, France SWEEP Temps plein

    We are seeking a Customer Support Specialist to join our team at Sweep. As a Customer Support Specialist, you will be responsible for supporting our customers along their climate journey as they use our SaaS solution. You will provide ongoing support via our help center and build long-term relationships with our users.You will sit within the Product...

  • Climate Support Specialist

    il y a 4 semaines

    Montpellier, Occitanie, France SWEEP Temps plein

    Support Specialist - Climate and Sustainability ExpertSweep is a company that empowers businesses to build resilience to global challenges with technology. We're seeking a Support Specialist to join our team and ensure our customers have a seamless experience with our SaaS solution.As a Support Specialist, you'll be responsible for providing ongoing support...

  • Customer Support Specialist

    il y a 4 semaines

    Montpellier, Occitanie, France SWEEP Temps plein

    Join Sweep's Climate Support TeamSweep is a pioneering company that maps climate and ESG data to help businesses reduce carbon emissions and improve social and environmental performance. We're seeking a Customer Support Specialist to ensure our customers have a seamless experience with our SaaS solution.As a Customer Support Specialist, you'll be responsible...

  • Sweep Support Specialist

    il y a 4 semaines

    Montpellier, Occitanie, France SWEEP Temps plein

    Customer Support Specialist - Climate and Sustainability ExpertSweep is a leading provider of climate and ESG data mapping solutions. We're seeking a Customer Support Specialist to join our team and ensure our customers have a positive experience with our SaaS solution.As a Customer Support Specialist, you'll be responsible for providing ongoing support to...

  • **Customer Support Representative: A Key Role in Enhancing Customer Satisfaction**

    il y a 3 semaines

    Montpellier, Occitanie, France Pierre Fabre Group Temps plein

    About the Job:We are seeking a skilled Customer Support Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients. This is a critical role that requires a high level of dedication and commitment to delivering outstanding customer experiences.Providing technical...

  • Support Specialist

    il y a 2 semaines

    Montpellier, France Brainlab Temps plein

    **Company Description** Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of around 2400 dedicated and inspiring individuals in 25...

  • Sweep Support Expert

    il y a 4 semaines

    Montpellier, Occitanie, France SWEEP Temps plein

    We are seeking a Sweep Support Expert to join our team. As a Sweep Support Expert, you will be responsible for supporting our customers as they use our SaaS solution to reduce carbon emissions and improve social and environmental performance.You will work closely with our Product Department and report to our Director of Customer Support. This position is...

  • Customer Service Representative

    il y a 3 semaines

    Montpellier, Occitanie, France Externatic Temps plein

    As a Customer Service Representative, you will be responsible for providing excellent customer support to our clients. Main Responsibilities:Respond to customer inquiries in a timely and professional manner.Provide solutions to customer complaints and concerns.Collaborate with internal teams to resolve customer issues.What We Offer:A dynamic and supportive...

  • Spécialiste en support technique informatique

    il y a 4 semaines

    Montpellier, Occitanie, France beBee Professionals Temps plein

    Spécialiste en support technique informatiqueNous recherchons un spécialiste en support technique informatique pour rejoindre notre équipe à Montpellier. Le candidat idéal devra avoir une solide expérience dans le domaine du support technique et une connaissance approfondie des systèmes informatiques et des logiciels.ResponsabilitésInstaller et...

  • Spécialiste du support applicatif

    il y a 4 semaines

    Montpellier, Occitanie, France beBee Professionals Temps plein

    Nous recherchons un Spécialiste du support applicatif pour rejoindre notre équipe à Montpellier.Le candidat idéal devra avoir une solide expérience dans le développement et le support des applications, ainsi qu'une connaissance approfondie des technologies de l'information et des systèmes d'exploitation. Il devra également être capable de travailler...

  • Spécialiste Support Informatique

    il y a 3 semaines

    Montpellier, Occitanie, France Apex Energies Temps plein

    MissionEn tant que Spécialiste Support Informatique chez Apex Energies, vous serez intégré(e) au sein du département Informatique et rattaché(e) au Responsable Informatique de l'entreprise. Vous jouerez un rôle essentiel dans la gestion des incidents et le maintien de la qualité des services informatiques.

  • Spécialiste Support Informatique

    il y a 3 semaines

    Montpellier, Occitanie, France Lynx RH Temps plein

    Professionnel du Support InformatiqueLa société Lynx RH Technique, cabinet de recrutement spécialisé en IT, recherche pour l'un de ses clients un Spécialiste du Support Informatique à Montpellier.Voici vos missions :-Accueillir et prendre en charge les demandes des partenaires et clients via le CRM et la hotline, avec une réponse efficace et...

  • Spécialiste Support Réseaux

    il y a 2 semaines

    Montpellier, Occitanie, France Sewan Groupe Temps plein

    Présentation de l'offreLa Direction des Services Clients de Sewan Groupe recherche un Spécialiste Support Réseaux pour rejoindre son équipe de spécialistes techniques.Ce poste offrira à l'intéressé l'occasion de démontrer ses compétences techniques et son dévouement à l'équipe.Compétences requisesRoutage IP, Réseau TCP/IP, MPLS...

  • Spécialiste en Support Technique Logiciel pour les Clients

    il y a 6 jours

    Montpellier, Occitanie, France Ivalua Temps plein

    Un Rôle de Chef de FileNous recherchons un Spécialiste en Support Technique Logiciel pour les Clients qui rejoindra notre équipe RUN EMEA. Votre mission sera de piloter la relation client sur la maintenance de nos applications logicielles.Mise en ContexteL'équipe Customer Support est dédiée à l'exploitation des solutions achats IVALUA pour nos clients...

  • Spécialiste en Relation Client

    il y a 4 semaines

    Montpellier, Occitanie, France Customer Labs Temps plein

    Compétences RequisesExcellent relationnelTénacitéÉcoute des besoinsEsprit de synthèse et d'analyseCapacité d'adaptation et autonomiePostuler à cette Offre d'EmploiAjouter un CV * (taille max.: 2Mo)Ajouter une Lettre de Motivation * (taille max.: 2Mo)Recevoir une copie des informations renseignées par email

  • Custom Specialist

    Il y a 5 mois

    Montpellier, France Zimmer Biomet Temps plein

    At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life...

  • Administrative Support Specialist

    il y a 4 semaines

    Montpellier, Occitanie, France Altrad Temps plein

    We are seeking a highly skilled Administrative Support Specialist to join our team at Altrad. This is a fantastic opportunity to work in a dynamic and fast-paced environment, providing administrative support to our commercial team.Main Responsibilities:Providing administrative support to the commercial teamProducing correspondence, reports, and other...

  • Spécialiste en Support de Proximité

    il y a 4 semaines

    Montpellier, Occitanie, France SEA TPI Temps plein

    Présentation du posteL'établissement SEA TPI recherche un Spécialiste en Support de Proximité pour intervenir chez notre client, un établissement public à caractère scientifique et technologique basé à Montpellier. Le candidat sélectionné aura pour mission de contribuer au maintien en condition opérationnelle des postes numériques et de...

  • Spécialiste en Support Informatique

    il y a 4 semaines

    Montpellier, Occitanie, France SEA TPI Temps plein

    Présentation du posteNous recherchons un spécialiste en support informatique pour rejoindre notre équipe à Montpellier. Le candidat idéal sera capable d'intervenir pour nos clients au sein de nos locaux.Missions Effectuer des diagnostics en cas de panne ou dysfonctionnement ; Résoudre les problèmes détectés ; Anticiper les problèmes réseaux et...

  • Senior Machining Specialist

    il y a 4 semaines

    Montpellier, Occitanie, France Altrad Temps plein

    Technical Leadership OpportunityThe Asset Management function within Altrad Babcock is a highly specialized engineering service and equipment provider supporting customers to minimize cost, maximize return, and mitigate risk through their asset's integrity lifecycle.The Operations function within our Asset Management business sector provides technical...