Guest Relations Agent Internship

Il y a 2 mois

Paris, France HSH Group Temps plein

We are pleased to offer an internship opportunity that will allow you to develop your hands-on industry knowledge whilst partnering with our operational team. This role will be responsible for activities related to the service in our Guest Relations department. That placement will start in Q1 2025 for a minimum of 6 months.
- Secure a placement with a luxurious Five-Star hotel located in Paris
- The Peninsula Paris espouses luxury service, dedication to our customers, and commitment to our employees
- Learn and grow within a strong hospitality company focused on quality with our dedicated internship program

**Key accountabilities**
- Verify and complete the applicable VIP check-in checklist.
- Welcome guests upon arrival and provide information about the hotel and surrounding area.
- Analyze the VIP list daily with the Guest Relations Manager and carry out assigned tasks to ensure the best possible stay for selected arrivals.
- Ensure that all arrangements made prior to a VIP guest's arrival are respected and communicated to other operational departments.
- Handle guest complaints and issues promptly and professionally.
- Work with other departments such as the front office, housekeeping, food and beverage, and maintenance departments to fulfil guest requests.
- Provide information to the guests about hotel facilities, services, and local attractions.
- Monitor guest satisfaction and gather feedback to improve services. Collect and protect customer data.
- Follow up with guests to ensure their satisfaction after their stay.

**General requirements**
- Strong customer focus
- Fluent both in French and English ((verbal, written)
- Pleasant, courteous, and fun personality
- Sense of organization and confidentiality
- Internship Agreement - mandatory
- Must have the right to work in France
- Package: 623,70 € / month, Meals, Uniform, Transportation allowance

**About The Peninsula Paris**

Occupying a meticulously restored and modernised century-old building, The Peninsula Paris sits in the 16th Arrondissement, mere steps away from the Arc de Triomphe and Avenue des Champs-Élysées. Its exacting standards in design, luxury and service have won the hotel the highly coveted Parisian “Palace” designation.

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