Customer Care Specialist France
Il y a 7 mois
**\uD83C\uDFA8 Who Are We?
Convelio is a licensed freight forwarding startup evolving at the intersection of Tech, Logistics and the Art World. The startup specialises in the global shipping of high-end goods: paintings, sculptures, basically any valuable or bulky merchandise.
We've developed our own proprietary algorithm to offer competitive real-time shipping quotes and an end-to-end logistics service to the art market. Our mission is to become a tech-driven company in a traditional industry, and therefore make the shipping of bulky and valuable items as easy as possible by providing an online and seamless experience.
We currently serve a wide range of customers from art galleries, antique dealers, auction houses, online platforms to interior designers.
With 130+ colleagues scattered across Paris & London and now New York as well, Convelio has a strong start-up & international culture. We thrive in solving complex logistics issues for our clients, enabling both sellers and buyers in the art market. We are backed by proven technology, prominent VC’s, and boast a global network and the resources (€30 million Series B funding in March 2022) to seize the market opportunity
Look at our Career Page for more information about working with us \uD83D\uDC99
**\uD83C\uDFA9 Your Role**:
We are looking for a high-energy, results-driven, team-oriented Customer Care Specialist to join our rapidly-growing team Operations team to help us extend our success and keep our clients happy You will be the key point of contact for our customers and therefore manage their precious requests & expectations during shipments.
**What your team will look like**
More than 130 people from all over the world to work with you. You will work in the Operations Team and report to our Operations Team Lead (Auction House).
**✏️ What you'll do**:
- Manage incoming customers requests, including quotes & use of our pricing algorithm.
- Follow the customers shipments and proactively update them on latest evolutions.
- Develop your own customers relationships and guarantee Convelio's reactivity and level of service.
- Communicate with the logistic team to fix together thousands of different issues every day.
- Suggest improvements in operational processes within the Operations team.
- Contribute to improvements hand in hand with the tech team on our current and future (very) sexy platforms and products.
**\uD83E\uDDD1\uD83C\uDFA8 Your profile**:
- You are positive, curious, self-motivated and hands-on
- You are an excellent learner and have the desire to adapt to new concepts and technologies
- Experience in Customer Service is a plus
- You are comfortable working with numbers (you’ll need to handle quotes for our customers)
- You are detail-oriented, you have strong organizational skills and are disciplined in daily activity planning (ability to manage tightly, over time, a large quantity of information)
- You enjoy working in a challenging, fast-paced, target-driven and team-oriented environment
- You are fluent in **French and English**, you have excellent written and verbal communication skills.
**\uD83C\uDF0D What we offer**:
- An opportunity to be part of a fast-growing and innovative company that is transforming the art logistics industry.
- Immerse yourself in the arts & culture capital of Paris with our central office location.
- Join a diverse team where support is our ethos and growth is our ambition.
- A challenging and fulfilling role with a high level of autonomy and responsibility in managing customs operations for art shipments.
- Develop a strong bedrock of logistics and art market knowledge to leverage in your new role through Convelio’s onboarding program.
- A supportive and dynamic work environment, where your ideas and initiatives are valued.
- Flexible remote policy (up to 3 days per week) to accommodate a healthy work-life balance.
- Continuous learning and development opportunities to enhance your professional growth in the art logistics domain.
- **️ The hiring process**:
- First phone call with a Talent Acquisition team member
- Video interview with Manon, our Head of Ops Europe
- Case study and debrief with Joseph, General Manager Europe
- Final team fit interview with Clément, cofounder.
- Learn more...
- **Company values**
Discover our company values
**Sustainability program**
Convelio is set on bringing art logistics into the future - and this is impossible to do without thinking about climate change. Launched in June 2021, our sustainability program and commitment to the UN Sustainable Development Goal 13 - to take urgent action to combat climate change and its impact is organized to promote positive environmental practices, and align our company with government targets formed on the basis of the Paris Agreement. Explore more on Climate Care.
**Fundraising announcement**
Learn more about Convelio’s plans following our fundraising announcement from our founders in 2022.
**Equa
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