Customer Care Specialist France
Il y a 7 mois
**\uD83C\uDFA9 Your Role**:
We are looking for a high-energy, results-driven, team-oriented Customer Care Specialist to join our rapidly-growing team Operations team to help us extend our success and keep our clients happy You will be the key point of contact for our customers and therefore manage their precious requests & expectations during shipments.
**What your team will look like**
More than 130 people from all over the world to work with you. You will work in the Operations Team and report to our Operations Team Lead (Auction House).
**✏️ What you'll do**:
- Manage incoming customers requests, including quotes & use of our pricing algorithm.
- Follow the customers shipments and proactively update them on latest evolutions.
- Develop your own customers relationships and guarantee Convelio's reactivity and level of service.
- Communicate with the logistic team to fix together thousands of different issues every day.
- Suggest improvements in operational processes within the Operations team.
- Contribute to improvements hand in hand with the tech team on our current and future (very) sexy platforms and products.
**\uD83E\uDDD1\uD83C\uDFA8 Your profile**:
- You are positive, curious, self-motivated and hands-on
- You are an excellent learner and have the desire to adapt to new concepts and technologies
- Experience in Customer Service in a logistics environment is a plus
- You are comfortable working with numbers (you’ll need to handle quotes for our customers)
- You are detail-oriented, you have strong organizational skills and are disciplined in daily activity planning (ability to manage tightly, over time, a large quantity of information)
- You enjoy working in a challenging, fast-paced, target-driven and team-oriented environment
- You are fluent in **French and English**, you have excellent written and verbal communication skills.
**\uD83C\uDF0D What we offer**:
- An opportunity to be part of a fast-growing and innovative company that is transforming the art logistics industry.
- Immerse yourself in the arts & culture capital of Paris with our central office location.
- Join a diverse team where support is our ethos and growth is our ambition.
- A challenging and fulfilling role with a high level of autonomy and responsibility in managing customs operations for art shipments.
- Develop a strong bedrock of logistics and art market knowledge to leverage in your new role through Convelio’s onboarding program.
- A supportive and dynamic work environment, where your ideas and initiatives are valued.
- Flexible remote policy (up to 3 days per week) to accommodate a healthy work-life balance.
- Continuous learning and development opportunities to enhance your professional growth in the art logistics domain.
- **️ The hiring process**:
- First phone call with a Talent Acquisition team member
- Video interview with a Team Lead
- Case study and debrief with ou Head of Operations
- Final team fit interview.
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