Customer Intelligence Intern

Il y a 5 mois

Paris, France Aircall Temps plein

**Paris**

**Customer Experience - 12004 - Success /**

**Internship /**

**On-Site**
- Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 18,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world - Paris, New York, Sydney, Madrid, London, Berlin, or at home - everyone has a voice that is valued.

Whatever your background, wherever you’re from - we want you to join the conversation. Let’s talk.

About your role:
As a Customer Intelligence intern, you will be responsible for the account mapping and qualification for our 17 000 + customer base worldwide, ensuring that the global CSM team is equipped with the relevant knowledge to develop and expand our average revenue per account (ARPA).
- You will analyze, search, and feed our global CRM (Salesforce) by working closely with the Customer Operations team and our Customer Program Manager on expansion initiatives.

In this highly dynamic role, you will be equal parts program manager, customer success, and enablement to our Customer Operations Organization. This role plays a critical part in our customer expansion journey that is under the spotlights in this key period for Aircall.

**About your missions**:

- Manage on a daily basis a big database and import it regularly in the CRM
- Understand our competitive landscape, vision & values so that you can target the right accounts
- Understand the organizational structure of our clients and make sure the data about : merger, fundraising, acquisitions is in our database
- Trigger relevant data, qualify it, and feed the CRM accordingly
- Build a large database of potential clients worldwide
- Clean up the CRM and fill it up with accurate data
- Make your advancements easily accessible on our CRMs and tools
- Qualify and disqualify a high volume of leads

**About your profile**:

- Strong **verbal & written communication** skills (English + other European language)
- Ability to **analyze and identify** market trends and patterns, competitive landscape, industry news
- Research skills to **identify potential clients** and gather relevant information about their organizational structure
- Knowledge of **project management principles**:

- Great **organizational **skills and **proactivity**:

- ** Solution oriented** and strong **collaboration** skills
- ** Adaptability** and a willingness to learn attitude
- Working knowledge of CRM systems (ideally Salesforce)
- Experience with Software-as-a-Service company is a plus
- Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.

Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.

We’re creating a place where great people trust one another and thrive together.

People flourish at Aircall and now is the time to be part of the team and the journey we’re on.

**Why join us?**

Key moment to join Aircall in terms of growth and opportunities
- ️ Our people matter, work-life balance is important at Aircall
- Fast-learning environment, entrepreneurial and strong team spirit
- 45+ Nationalities: cosmopolite & multi-cultural mindset
- Competitive salary package & benefits

DE&I Statement:

- At Aircall, we believe diversity, equity and inclusion - irrespective of origins, identity, background and orientations - are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

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