Customer Excellence Expert

Il y a 4 mois

Lyon, France Clasquin Temps plein

**PASSION, CHALLENGE, RELIABILITY, PROACTIVITY, ACCURACY, INNOVATION**

Are you interested in working for a medium-sized international company specialized in freight forwarding, showing a clear strategy in operational excellence and with a double-digit growth for 20 years?
Are you **reliable**, recognized as a great team player with excellent **analytical** skills? Do you constantly **challenge** yourself and others to improve? Do you think out of the box and are you **innovation** driven? Are you **passionate by technologies** applied to the supply chain & transport industries?
Do you feel in line with our Motto: The Clients, Profit & Fun Company?

Then join CLASQUIN as a **Customer Excellence Expert**

Dedicated to selected complex & global accounts, your mission will be:
**Pre-Sales: Assist sales force in commercializing Clasquin digital solutions (Live by Clasquin)**
- Be an expert on our solutions and maintain up to date knowledge of supply chain & transport industries, market trends, technologies & competition landscape
- Raise sales force awareness and understanding of our digital solutions and the use of its different modules based on client needs (Live, Business intelligence, EDI, PO Management, Green offer).
- Assess client’s needs in respect of the scope of work expressed in tender or RFI/RFQ (Request For Information / Request for Quotation) while respecting the guideline of Clasquin Global Offer
- Assess feasibility and confirm macro planning & budget to sales forces
- Reply to selected tenders for the part dedicated to information management

**On-boarding: Implement the offer**
- Act as the project manager of the implementation with regards to digital solutions, define the priority and raise potential alerts
- Challenge both internal teams as well as client teams in order to stay on course with objectives
- Identify champions at the client in order to facilitate appropriation
- Coordinate with our Operations Process & Control (OPC) team and ensure that there is a specific documented process is provided to operations and OKAM (Operational Key Account Manager).
- In case of improvement/evolutions of Digital Solutions are necessary work with the different product owner to validate the target solution, its feasibility and potential budget
- Implement the supervision: set up key indicators (KPI-Performance, KOI-Operational, Financial-KFI), tracking and monitoring charts as per the contract.

**Define & Achieve the joint success program**
- Define and achieve the “joint success program” together with the client and build our common success story
- Implement ad-hoc governance together with operations, OKAM and the client and ensure it is executed and documented properly
- Organize QBR during stabilization phase, set QBR standard & ritual, act as advocate for our clients
- Share feedback to the solutions teams in order to participate to the continuous improvement of our solutions, maintain high-level animation
- After a stabilization period, make sure that the governance is transferred to the OKAM
- Solutions
- Propose communication plan with the clients
- Ensure customer's success in services renewal, adoption and identify opportunities for up-sell and cross sell

**Requirements** for this permanent contract, based in Lyon:
You have a background in supply chain & transportation, working with clients (as sales, customer service,) with experience on project management. Highly organized with a strong sense of urgency to meet deadlines, you are analytical and solution oriented.
You are technology literate (applied to Transportation market is a plus).

You are willing to travel domestically.
You are fluent in English. Spanish or Portuguese are an asset.
- All our positions are open to people with disabilities._

  • Customer Success Manager Expert H/F

    il y a 4 semaines

    Lyon, France Nextlane Temps plein

    About us : As the European market leader, NEXTLANE develops and delivers digital solutions for the automotive industry by connecting the systems of manufacturers and dealers. We develop integrated end-to-end software and digital solutions that digitize and simplify the entire automotive customer journey. Our comprehensive software suite revolutionizes...

  • Customer Success Manager Expert H/F

    il y a 1 mois

    Lyon, France Nextlane Temps plein

    About us : As the European market leader, NEXTLANE develops and delivers digital solutions for the automotive industry by connecting the systems of manufacturers and dealers. We develop integrated end-to-end software and digital solutions that digitize and simplify the entire automotive customer journey. Our comprehensive software suite revolutionizes...

  • Customs Compliance Officer

    il y a 1 mois

    Lyon, Auvergne-Rhône-Alpes, France E-Search Temps plein

    Position: Customs Compliance OfficerAs a Customs Compliance Officer at E-Search, you will play a vital role in overseeing customs procedures for both imports and exports. Your responsibilities will include:Administering customs formalities to ensure seamless transactionsMaintaining adherence to customs laws and regulationsWorking closely with various...

  • Customer Success Manager Expert

    il y a 3 semaines

    Lyon Troisième Arrondissement, France Nextlane Temps plein

    About NextlaneAs a leading provider of digital solutions for the automotive industry, Nextlane connects the systems of manufacturers and dealers, revolutionizing every aspect of new and used vehicle sales and management.Our Expert Services DepartmentWe develop integrated end-to-end software and digital solutions that digitize and simplify the entire...

  • Customer Service Operations

    Il y a 4 mois

    Lyon, France bioMérieux Temps plein

    A family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution...

  • Global Commercial Excellence Director

    Il y a 3 mois

    Lyon, France bioMérieux Temps plein

    **Global Commercial Excellence Director M/F/NB**: Location: Marcy l'Etoile, France Position Type: Unfixed Term Job Function: Executive/Strategy & Business Development bioMérieux S.A. Global Commercial Excellence Director M/F/NB As a key member of the Commercial Operations Excellence Leadership Team, the Global Director for Direct Market will be...

  • Alternance - Expert Technical Customer Service Et

    Il y a 4 mois

    Lyon, France seqens Temps plein

    **Famille / Sous-famille d'emploi**: - Quality & Regulatory - Global Quality **Type de contrat**: - Alternant / Apprenti **Durée du contrat (Mois)**: - 12 **Intitulé du poste**: - Alternance - Expert Technical Customer Service et support clients H/F **Contexte du poste**: - Adhérant à Engagement Jeunes et labellisé « Employeur de choix »...

  • Customer Support Coordinator

    il y a 1 mois

    Lyon, Auvergne-Rhône-Alpes, France Dynamic RH Temps plein

    Position: Client Relations SpecialistHandle incoming inquiries from tenants and housing administratorsDiagnose technical challenges encountered by clientsOrganize and enhance the schedules for technician visitsCandidate Profile:Possesses a bachelor's degree with a background in customer service and scheduling managementA collaborative individual with...

  • Customer Success Tech

    Il y a 4 mois

    Lyon, France AGICAP Temps plein

    Tu rejoindras l'équipe Customer Success qui est responsable de la formation, de la personnalisation de la plateforme et du suivi du client tout au long de sa vie chez Agicap ! En tant que membre de l'équipe Customer Success Tech, tu es le lien entre nos deux plus grands départements : Sales (négociation et signature des contrats) et Customer...

  • Customs Compliance Manager

    Il y a 4 mois

    Lyon, France Group Trucks Operations Temps plein

    Customs Compliance Manager **Location**:Lyon, FR, 69802**Position Type**:Professional- Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be...

  • Customer Success Tech Intern

    Il y a 4 mois

    Lyon, France AGICAP Temps plein

    Tu rejoindras l'équipe Customer Success qui est responsable de la formation, de la personnalisation de la plateforme et du suivi du client tout au long de sa vie chez Agicap ! En tant que membre de l'équipe Customer Success Tech, tu es le lien entre nos deux plus grands départements : Sales (négociation et signature des contrats) Customer Success et...

  • Experienced Customs Declarant

    il y a 1 mois

    Lyon, Auvergne-Rhône-Alpes, France TALEXIM Temps plein

    About TALEXIM TALEXIM is a specialized recruitment firm dedicated to connecting talented individuals with leading companies in their respective regions. Our team of expert recruiters offers: The opportunity to excel within a collaborative and agile work environment. The chance to contribute to a dynamic and ever-evolving industry. A workplace culture...

  • Sales Expert

    il y a 2 semaines

    Lyon, Auvergne-Rhône-Alpes, France oilandgas Temps plein

    Sales Expert **Job Summary** We are seeking a highly skilled Sales Expert to join our team at oilandgas. As a Sales Expert, you will play a key role in supporting our Sales support projects expert and customers during the proposal process. You will be responsible for offering technical advice and solutions on inquiries from customers/channels/Sales...

  • Sales Expert

    il y a 2 semaines

    Lyon, Auvergne-Rhône-Alpes, France oilandgas Temps plein

    Sales Expert **Job Summary** We are seeking a highly skilled Sales Expert to join our team at oilandgas. As a Sales Expert, you will play a key role in supporting our Sales support projects expert and customers during the proposal process. You will be responsible for offering technical advice and solutions on inquiries from customers/channels/Sales...

  • Sales Expert

    il y a 2 semaines

    Lyon, Auvergne-Rhône-Alpes, France oilandgas Temps plein

    Sales Expert **Job Summary** We are seeking a highly skilled Sales Expert to join our team at oilandgas. As a Sales Expert, you will play a key role in supporting our Sales support projects expert and customers during the proposal process. You will be responsible for offering technical advice and solutions on inquiries from customers/channels/Sales...

  • Customer Care Specialist

    il y a 3 jours

    Lyon, Auvergne-Rhône-Alpes, France LCL S.A. Temps plein

    Job DescriptionAs a Customer Care Specialist at LCL S.A., you will be the primary point of contact for our professional clients and prospects, providing expert advice and guidance on our banking and insurance products. Your role will involve building strong relationships with clients, understanding their needs, and offering tailored solutions to meet their...

  • Customer Care Specialist

    il y a 3 jours

    Lyon, Auvergne-Rhône-Alpes, France LCL S.A. Temps plein

    Job DescriptionAs a Customer Care Specialist at LCL S.A., you will be the primary point of contact for our professional clients and prospects, providing expert advice and guidance on our banking and insurance products. Your role will involve building strong relationships with clients, understanding their needs, and offering tailored solutions to meet their...

  • Customer Service and Operations Manager

    il y a 1 mois

    Lyon, Auvergne-Rhône-Alpes, France MBway Temps plein

    Job Overview:We are seeking a dedicated professional to take on the role of Operations and Customer Service Manager within our mail distribution platform. In this position, you will be tasked with managing the logistics of mail collection and distribution, ensuring that we deliver exceptional service to our clientele, which includes both individual and...

  • Customer Success Tech Specialist

    il y a 1 jour

    Lyon, Auvergne-Rhône-Alpes, France Agicap Temps plein

    Join Agicap's Customer Success TeamAs a Customer Success Tech Specialist, you will be responsible for ensuring our clients have a seamless experience with our platform. Your mission will be to integrate our clients' financial data, provide expert technical support, and collaborate with our sales, product, and tech teams to deliver exceptional customer...

  • Customer Success Tech

    il y a 1 mois

    Lyon 9e, France Agicap Temps plein

    Tu rejoindras l'équipe Customer Success qui est responsable de la formation, de la personnalisation de la plateforme et du suivi du client tout au long de sa vie chez Agicap ! En tant que membre de l'équipe Customer Success Tech, tes missions seront: En collaboration avec les équipes du Customer Success, Sales, Product, Tech, permettre au client en un...