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Guest Relation Manager

Il y a 5 mois

Paris, France Hosco Temps plein

**Critères de l'offre**:

- Manager (H/F)
- Paris (75)
- CDI
- Temps Plein
- Expérience requise : 1-2 ans
- Langues souhaitées : Anglais

**L'entreprise **:Hosco**:
Épanouissez-vous dans votre carrière

Faire carrière dans l'hôtellerie-restauration est plus qu'un simple travail, c'est l'aventure d'une vie.

Hosco a été fondé en 2011 avec une vision très claire : rassembler, inspirer et proposer des offres d'emploi à tous les professionnels de l'industrie de l'accueil, partout dans le monde.

Depuis, nous avons développé un concept unique qui connecte les professionnels qualifiés, employeurs et école hôtelières du monde dans un seul et même réseau.

Hosco propose des opportunités d'emploi dans plus de 80 pays à travers le monde. Que vous recherchiez un contrat à temps plein, à temps partiel ou saisonnier, commencez votre recherche par la destination de vos rêves

Il est également possible d'améliorez vos compétences et faire évoluer votre carrière avec Hosco Learning. Nous disposons d'une centaine de cours d'hôtellerie et de restauration dispensés par des professionnels du secteur.

Notre conseil ? Soyez la meilleure version de vous-même

**Description du poste**:
Guest Relation Manager (H/F)
Le Groupe Laurent Taïeb conçoit et exploite des lieux de vie à Paris tels que, l'hôtel Madame Rêve, l'hôtel des Tours DUO et le Restaurant KONG.
L'hôtel Madame Rêve recherche une ou un Guest Relation.
DESCRIPTION GENERALE
Rattaché(e) à la Direction Hébergement, le Guest Relation Manager est l'interlocuteur privilégié des clients. Il est chargé(e) de satisfaire et de fidéliser les clients en personnalisant le service proposé en fonction du profil de la clientèle. Il/elle est « l'ambassadeur de l'hôtel » celui/celle qui reçoit, installe et suit les clients les plus importants de l'hôtel au cours de leur séjour afin de les fidéliser. Il véhicule l'image de l'hôtel par son attitude exemplaire, son accueil chaleureux et convivial, son professionnalisme et sa disponibilité.
MISSIONS PRINCIPALES
Contrôle en amont des réservations et profil clients
Mettre à jour les informatiosn des clients
Assurer le suivi des sejours clients
Orienter et conseiller les clients sur Paris, ses activités et autres recherches
Coordonne les informations avec les autres services opérationnels et administratifs
Respecter les procédures internes
Veiller à la satisfaction des clients et gérer les mécontentements
PROFIL RECHERCHÉ
Vous justifiez d'une expérience sur un poste similaire de 2 ans minimum idéalement acquise dans des établissements 5*.
COMPÉTENCES REQUISES
Organisation et rigueur
Faire preuve de proactivité
Bonne communication
Anglais et Français courants et une troisième langue serait un plus
Connaissance du logiciel Opera et de l'outil informatique

**Salaire et avantages**:
**Salaire**: Salaire selon profil

**Référence**: 28934991