Partner Relations Manager

il y a 3 semaines


Paris, Île-de-France eGym Temps plein

Become a vital part of our Operations team as a Partner Relations Manager

The Operations division is dedicated to facilitating support, managing administrative requests, driving continuous improvement, and ensuring satisfaction for both customers and partners.
Our Operations team is structured into three key areas:

End Users: A team focused on the individual users of the Gymlib application, aimed at enhancing their overall experience. Corporate Clients: A team that caters to our business clients, overseeing client relationships and streamlining internal processes. For the 'Partner Relations' segment, we seek an individual to guarantee partner support, with an emphasis on partner satisfaction and the evolution of support services. Key responsibilities encompass addressing partner inquiries, managing operational tasks linked to partner compensation, refining processes, and monitoring issues.
Qualifications:
Experience in B2B communication and partner satisfaction Strong written and verbal communication abilities Capacity to prioritize and handle high-pressure scenarios Proficiency in English Training Objectives:
Acquire mastery of tools and respond to partners within a 10-hour timeframe Gain comfort with onboarding, compensation, and technical assistance for partners Ensure partner satisfaction and effective issue tracking

Benefits:

- Gym membership - Flexible work arrangements - Contribution to health insurance - Meal allowance - Public transport reimbursement - Attractive office environment - Team sports activities - Frequent team gatherings.

Team Practices:

Regular team meetings and one-on-one sessions with the manager.
Daily Workflow:
A structured schedule for addressing partner inquiries, tracking issues, lunch periods, and project enhancements.
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