Technical Account Manager
il y a 24 heures
We are one of the most exciting fintechs in the world, enabling businesses and their communities to thrive in the digital economy. Our mission is to empower passionate problem-solvers to collaborate, innovate and do their best work.
Job DescriptionWe're seeking a Technical Account Manager to join our team. As a key member of our Enterprise TAM group, you will be instrumental in building and maintaining strategic relationships with key clients, ensuring their satisfaction by resolving technical issues, optimizing their payment solutions and delivering exceptional service with your technical expertise and strong interpersonal skills.
- Build and nurture long-term relationships with key clients, serving as their primary point of contact for technical matters.
- Understand our clients' business needs and goals, proactively identify opportunities to optimize their payment solutions, and ensure successful adoption and utilization of our products.
- Provide expert guidance and troubleshooting assistance to clients, addressing their technical inquiries, resolving issues promptly, and ensuring minimal disruption to their payment infrastructure through deep understanding of their integrations and how our products work together.
- Help upselling efforts with merchant demonstrations and technical training - hold workshops and refreshers on our product offering to keep clients up-to-date with new features and deliverables.
- Lead and coordinate the addition of new payment solutions as well as technical migrations for clients as they expand with Checkout.com, working closely with cross-functional teams to ensure successful delivery within agreed timelines and specifications.
- Act as a conduit between clients and internal teams, gathering customer feedback, documenting feature requests, and providing client-derived insights to enable continuous improvement of our product roadmap.
To succeed in this role, you'll need:
- 3 years of experience in an analytical or technical role with experience managing internal and external stakeholders.
- Fluent in French language (proficiency in Italian is also advantageous).
- Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business, Economics, Statistics) is desirable or equivalent practical experience in internet technologies and technical processes.
- Familiarity with Payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT).
- Familiarity with API-based integration methods and related tools/frameworks.
- Familiarity with front and back-end technologies (i.e. JavaScript, CSS, HTML etc).
- Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders.
We offer a competitive salary and benefits package, including hybrid working model with flexible working hours, amazing snacks, breakfast, and lunch options in all of our locations.
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