B2C Customer Support Agent

il y a 3 semaines


Lyon, Auvergne-Rhône-Alpes, France ISCOD Temps plein

Position: Customer Engagement Representative

We are seeking a committed individual to become part of our expanding organization as a Customer Engagement Representative. In this position, you will collaborate with a team of 5, dedicated to delivering exceptional customer experiences and ensuring satisfaction. Your primary responsibility will be to assist families navigating through difficult times by offering outstanding service. Key responsibilities include:

  • Managing both incoming and outgoing communications: understanding client needs, evaluating inquiries, and delivering suitable solutions
  • Coordinating floral arrangements and memorial book deliveries
  • Maintaining customer satisfaction, including overseeing online reviews
  • Providing knowledgeable assistance to families
  • Monitoring established performance indicators
  • Working alongside internal teams to develop effective solutions

Qualifications:

-- Minimum Bac +2 educational background with proven experience in customer service

-- Excellent interpersonal skills and strong listening capabilities

If you possess a startup mentality, high energy, and a desire to thrive in a dynamic, rapidly evolving environment, consider joining our team at ISCOD. We provide competitive remuneration based on qualifications and experience, along with comprehensive training.

About ISCOD:

We specialize in various fields including Alternative and Digital Marketing, Human Resources, Communication, Sales and Customer Relations, Management, Real Estate, Web Development, and more. Our diploma programs range from Bac+2 to Bac+5 levels, available in e-learning and apprenticeship formats.


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