Guest Relations Ambassador

il y a 3 jours


IssylesMoulineaux, Île-de-France Accor Temps plein

About Accor

Accor is a leading hospitality company that operates a portfolio of brands across the globe. Our mission is to provide exceptional experiences for our guests, while fostering a culture of innovation and excellence within our organization.

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as an Apprentice Guest Relations at our Pullman Paris La Défense hotel. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences, ensuring seamless communication, and providing personalized support to our valued clients.

Key Responsibilities

  • Provide a warm and welcoming presence in the lobby, serving as the primary point of contact for all guests.
  • Assist with all written communications to guests, including welcome messages and responses to feedback.
  • Prepare for VIP arrivals and tailor guest experiences to meet their individual needs.
  • Manage guest requests and preferences, ensuring timely and efficient resolution.
  • Respond to guest feedback and concerns, demonstrating a commitment to excellence and customer satisfaction.
  • Collaborate with various departments to ensure seamless service delivery and adherence to brand standards.
  • Manage guest complaints and issues with diplomacy and follow up to ensure resolution.
  • May be required to participate in front office missions and tasks.

Requirements

To be successful in this role, you will possess:

  • Excellent communication and interpersonal skills, with fluency in French and English.
  • Strong presentation and public speaking skills.
  • Excellent customer service skills, with a focus on building strong relationships.
  • Ability to work effectively in a team environment and demonstrate initiative.
  • Enthusiasm, creativity, and a passion for delivering exceptional guest experiences.
  • Strong listening and anticipation skills.
  • Bonus points for knowledge of OPERA.

What We Offer

  • A competitive salary and benefits package, including a 13th month, meal allowance, and prime d'intéressement.
  • Uniform and laundry services.
  • Free parking and 75% reimbursement of pass navigo costs (no waiting period) or annual car fuel allowance (after 6 months of service).
  • Comprehensive health and life insurance.
  • Accor Bienvenue card benefits (travel, shopping, leisure, etc.).


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