Customer Engagement Manager
il y a 3 semaines
About Commify
Commify is a premier provider of business communication solutions, focusing on SMS, WhatsApp, Email, VOIP, and various other communication technologies. Operating across 9 countries, including the UK, France, Spain, Italy, Romania, Germany, Netherlands, Australia, and the USA, Commify caters to over 50,000 businesses globally, facilitating more than 5 billion communications each year. As a values-driven organization, we recognize that our employees are our most valuable asset, and we are committed to enhancing business communication.
Position Overview
We are in search of a Client Success Specialist to join our dynamic team at Commify. This role is pivotal in ensuring our customers' success and satisfaction. You will collaborate closely with clients to comprehend their business objectives and provide the necessary support and guidance to help them achieve their goals.
Key Responsibilities:
- Establish and nurture robust relationships with clients, serving as their primary point of contact.
- Proactively engage with clients to grasp their business requirements and identify opportunities for upselling and cross-selling our offerings.
- Facilitate the onboarding of new clients and guide them through the implementation process for a seamless transition.
- Monitor client usage and pinpoint any potential challenges or areas for enhancement.
- Collaborate with internal teams, including Sales, Product, and Support, to address client needs and resolve any issues.
- Keep clients informed about new features, upgrades, and enhancements.
- Conduct client satisfaction surveys and gather feedback to continuously refine our services.
Qualifications:
- Previous experience in a customer-facing role, ideally within the software or technology sector.
- Exceptional communication and interpersonal skills.
- Strong problem-solving capabilities.
- Proven ability to build and sustain relationships with clients.
- Highly motivated and results-driven.
- Ability to work autonomously as well as collaboratively within a team.
- Flexibility to adapt to evolving priorities and deadlines.
What We Offer:
- Competitive Salary (€30,000 to €35,000).
- Performance-based Company Bonus Scheme.
- Private Healthcare & Dental Coverage.
- 25 days of annual leave plus Bank Holidays.
- Birthday off work.
- Death in service benefit (4x salary).
- Christmas voucher.
- Monthly/quarterly social events.
- Training & Development opportunities.
- Hybrid working model.
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