Strategic Sales Director
il y a 3 semaines
About the Role:
As a key member of Unbounce's leadership team, the Sales & Customer Success Director will be responsible for setting the strategic vision for Sales & CS, aligning it with the company's priorities and revenue-generating initiatives. This role requires a seasoned leader with a deep understanding of SaaS sales best practices and a customer-centric approach.
Key Responsibilities:
- Lead the Sales & Customer Success department, ensuring it becomes a scalable, high-performing advocate for Unbounce's customers.
- Establish and communicate a clear long-term vision for CS, focusing on customer value, revenue growth, and team development.
- Act as the chief customer advocate, championing customer-centricity throughout the organization.
- Drive a high-performance culture, fostering growth, accountability, and excellence within your teams.
- Coach, mentor, and develop your teams with effective professional development strategies.
Performance Metrics:
- Define and monitor CS metrics crucial to Unbounce's priorities and revenue goals.
- Manage and meet targets for New Customer Acquisition, Upsell, Net Revenue Retention, Activation, Customer Satisfaction, and Net Promoter Score.
Revenue Expansion and Retention:
- Enhance revenue expansion and retention through process enhancements, data-driven analysis, and project implementation.
- Collaborate with Revenue Operations to optimize customer lifecycles, processes, channels, and touch-points.
Enablement and Portfolio Management:
- Develop and execute a comprehensive enablement strategy, equipping the Sales & CS team with the tools, knowledge, and skills to excel in a sales-focused environment.
- Manage a portfolio of Unbounce's most strategic customers, representing over 30% of the company's revenue.
Requirements:
- 7+ years of experience leading managers and multiple large teams.
- 8+ years of experience in SaaS Sales, Customer Success, Customer Experience, or similar roles.
- Deep understanding of SaaS sales best practices in a customer experience environment.
- Strong data and analytics skills.
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