Guest Experience Leader

il y a 3 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein

Accor is a global hospitality company renowned for its Heartists culture, where individuality is celebrated and exceptional service is paramount. We foster a welcoming environment for both guests and employees alike.

As a leading hospitality organization, we are seeking a dedicated and experienced Front Office Manager to oversee the daily operations of our front desk and concierge services.

Your Responsibilities
  • Lead with Excellence: Direct and manage all aspects of front office operations, ensuring seamless guest experiences from check-in to check-out.
  • Collaborative Approach: Work closely with other departments to guarantee a cohesive and high-quality guest journey throughout their stay.
  • Cultivate a Culture of Service: Promote a service-oriented mindset within the team, emphasizing genuine warmth, enthusiasm, and attention to detail in every interaction.
  • Empower Your Team: Develop and implement training programs to enhance the skills and knowledge of front office staff, fostering their professional growth.
  • Financial Acumen: Monitor financial performance, identify cost-saving opportunities, and contribute to the overall profitability of the hotel.
  • Positive Work Environment: Create a supportive and motivating work environment that values teamwork, open communication, and employee well-being.
  • Adherence to Standards: Ensure strict compliance with all company policies and procedures related to safety, guest satisfaction, and operational excellence.
Your Qualifications
  • Proven experience in a senior leadership role within a front office setting.
  • A bachelor's degree in hospitality management or a related field.
  • Exceptional communication, interpersonal, and leadership skills.
  • Strong organizational abilities and attention to detail.
  • The ability to thrive in a fast-paced environment and manage multiple priorities effectively.
  • A solid understanding of financial analysis and accounting principles.

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