Technical Account Manager

il y a 4 semaines

Paris, Île-de-France A2Mac1 Temps plein
Job Description

Job Summary

We are seeking a highly skilled Technical Account Manager to join our team at A2Mac1. As a Technical Account Manager, you will be responsible for building and maintaining strong relationships with our customers, driving customer value, and ensuring successful implementation and adaptation of our solutions and products.

Key Responsibilities

  1. Build long-term relationships with assigned customers, providing exceptional customer service and support.
  2. Analyze customer data to measure customer health and proactively define corrective action plans when needed.
  3. Collaborate with the account team to develop growth strategies and drive customer value.
  4. Manage account escalations and find effective solutions to avoid major customer issues.
  5. Drive customer adoption and experience to secure renewals.
  6. Act as a technical contact window between customers and our product and delivery organization.

Support throughout the Pre-Sales Process

  1. Work closely with the account team to share sales goals and technical challenges.
  2. Provide sales teams with peer benchmarks to identify upsell opportunities.
  3. Collaborate on measures to grow assigned accounts.
  4. Be a team player to achieve sales growth and customer satisfaction.
  5. Create technical curiosity aligned with participant profiles and specific needs.
  6. Identify customer needs and customize our value proposition to address specific challenges.
  7. Demonstrate the value of our solutions to customers.
  8. Perform technical presentations and live demonstrations.
  9. Run pilot activities and grant test access to our solutions and products.

Support Post-Sales

  1. Drive successful implementation and adaptation of our solutions and products at customer sites.
  2. Conduct trainings and workshops to ensure seamless onboarding and unlock additional user groups.
  3. Anticipate churn risk based on usage and sales analytics and derive effective countermeasures.

Increase Adaptation and Usage of A2Mac1's Solutions and Products

  1. Collaborate with product and marketing teams to increase awareness of our solutions and products through webinars, seminars, product videos, and events.
  2. Drive usage and adaptation of our solutions and products at assigned accounts with appropriate measures.
  3. Derive user statistics, account evaluations, and peer reviews to identify upsell opportunities.
  4. Ensure successful product use and training.

Professional Background

  1. Bachelor's degree in Mechanical or Software Engineering.
  2. Experience in the automotive industry and SaaS markets.
  3. Minimum 3-5 years of experience in customer services, customer success, or sales support in relevant industries.
  4. Experience in value selling is a plus.

Skills and Abilities

  1. Understanding and knowledge of technologies related to our automotive products is a plus.
  2. Demonstrated operational excellence in analytical thinking, process development, and improvement, problem-solving, and planning.
  3. Ability to address escalated client issues with speed and urgency.
  4. Target-oriented and self-motivated.
  5. Cooperative and team-oriented personality with high motivation.
  6. Exceptional interpersonal and communication skills.
  7. Fluent in English.
  8. Ability to accept business trips and flexible working policy.

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