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Sales Training and Development Manager
il y a 1 mois
We are seeking a highly skilled and experienced Sales Training and Development Manager to join our team at BYD Europe.
As the Regional Sales Excellence Lead-France, you will be responsible for empowering European sales teams at all levels with a focus on customer service and sales objectives.
You will develop and execute high-quality and impactful sales training for each of our New Energy Vehicle (NEV) model available in Europe, delivered in-person or virtually online.
In addition to the above, you will also assume the role of Regional Training Partner for France, requiring close coordination with the sales, network development, and relevant teams in the NSC.
Key Responsibilities:
- Develop and execute high-quality and impactful sales training for each of our New Energy Vehicle (NEV) model available in Europe.
- Adapt the EU Sales Excellence Master Plan (SEMP) and Certification Program to the particular needs of the French market.
- Deliver impactful, effective, and efficient sales and product training sessions and content balancing digital, virtual, and physical learning methods and approaches.
- Control of Database of market dealer staff in Learning Platforms and Tools in close collaboration with the Training Coordination Team.
- Deliver and contribute to the development of the TMP, including BYD Group introduction, Brands insights, product knowledge, onboarding, sales, and delivery skills, customer experience, and training validation/certification.
- Work with internal and external stakeholders (Customer Experience, Content development, sales, network dev., and subject matter experts to determine training needs and work quickly to identify, build, and implement training solutions based on SEMP.
- Track and record all training interventions conducted in the market and provide monthly training reports in time as required to feed into centralized Europe-wide reporting.
- Provide necessary support to the French-speaking area.
