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Head of Account Management
Il y a 2 mois
We are seeking a highly skilled and experienced Head of Account Management to join our team at PayXpert. As a key member of our leadership team, you will be responsible for driving business growth and revenue expansion through effective account management strategies.
Key Responsibilities:- Lead and manage a team of account managers to ensure efficient onboarding, customer satisfaction, retention, and revenue growth.
- Develop and implement account management strategies to drive growth and achieve business objectives.
- Conduct regular client meetings to review account performance and address any issues or concerns.
- Monitor and analyze account performance metrics to ensure targets are met or exceeded.
- Prepare and present regular reports on account activity, performance, and profitability to senior management.
- Identify and address any issues or risks that could impact account performance.
- Develop and implement account management processes to improve customer satisfaction and retention.
- Work with the business development team to acquire new clients and expand the client base.
- Develop proposals and negotiate contracts with clients.
- Oversee the budgeting and financial performance of the account management department.
- Ensure that all accounts are profitable and that revenue targets are achieved.
- Bachelor's degree in business administration, finance, marketing, or a related field.
- Master's degree or MBA is preferred.
- Extensive experience in account management, sales, or customer service, preferably within the payment industry.
- Proven track record of managing key accounts and driving business growth.
- Strong leadership and team management skills, with the ability to motivate and inspire a team.
- Strategic thinking and problem-solving abilities to develop and implement effective account management strategies.
- Strong analytical skills to monitor account performance and make data-driven decisions.
- Negotiation and contract management skills to secure terms and agreements with clients.
- Proficiency in CRM (efficy) software and other account management tools.
- Free languages courses: learn Spanish, French, or improve your English skills at your disposal.
- Remote model and permanent contract.
- Engagement events and referral bonus.
We believe in equal employment opportunity, a culture built around gender-balanced development opportunities for our professionals, a flexible and healthy working environment, and general equality in the workplace.
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