Customer Experience Champion

il y a 1 jour


Paris, Île-de-France Alan Temps plein

As a User Care Expert at Alan, you will be the primary point of contact for our clients, providing exceptional support and ensuring their satisfaction with our services.

About Us

At Alan, we prioritize our customers' needs, and that's where you come in. Our flat organizational structure empowers experienced team members like yourself to take on a mentorship role, guiding junior colleagues and contributing to their growth and development.

Compensation

We offer a competitive salary of approximately €45,000 per year, which may vary based on factors such as location and experience. In addition to your base salary, you'll receive generous equity packages for permanent contracts only.

Job Description

Your responsibilities will include:

  • Providing top-notch support to our clients via phone, email, or chat
  • Maintaining accurate records of customer interactions and feedback
  • Collaborating with cross-functional teams to resolve complex issues
  • Developing and implementing process improvements to enhance customer satisfaction
Requirements

To succeed in this role, you'll need:

  • Impeccable written and verbal communication skills in English and French
  • A strong understanding of the French healthcare system, although training will be provided if needed
  • The ability to work independently and as part of a team
  • Excellent problem-solving and analytical skills
Benefits

We're committed to creating a positive work environment and offer:

  • A flexible vacation policy and working hours
  • Delightful healthcare insurance covering 100% of contributions for you and your family
  • Generous parental leave for all new parents
  • Learning & Training opportunities, including free books and conference sponsorship

Please visit our About Alan page, Medium blog, and Glassdoor page for more information about our company culture and values.


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