Account Growth Leader

il y a 6 jours


Paris, Île-de-France Palo Alto Networks Temps plein
About the Role

We are seeking a highly skilled Service Delivery Director to join our team at Palo Alto Networks. As a key member of our Global Customer Service organization, you will be responsible for delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Account Management
    • Develop and execute account plans to drive customer adoption and growth
    • Build and maintain strong relationships with key customers and stakeholders
    • Collaborate with cross-functional teams to deliver customized solutions and services
  • Customer Impact
    • Own customer planning, deployment, and adoption processes
    • Develop and implement success plans to drive customer value and outcomes
    • Monitor and analyze customer health and identify opportunities for growth
  • Partnership
    • Partner with Sales teams to develop and execute sales strategies
    • Collaborate with Post-Sales teams to deliver exceptional customer experiences
    • Engage and coordinate customer delivery across Palo Alto Networks teams
Requirements
  • 8+ years of professional experience in a customer-facing role, managing high-touch, high-visibility post-sales engagements
  • Specialization in software product and service delivery to strategic customers with expertise in Cloud Security, DevSecOps, Network Security, or Security Operations
  • Proven results working as a trusted advisor to drive business value for customers
  • Expertise in customer guidance throughout their journey, focusing on value realization and managing customer escalations
  • Thrive in a matrixed, team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity
About Us

Palo Alto Networks is a trailblazer in the cybersecurity industry, committed to providing innovative solutions and exceptional customer experiences. We celebrate diversity and inclusion in our workplace and are committed to providing reasonable accommodations for all qualified individuals with a disability.


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