Program Manager, EU Customer Insights

il y a 3 semaines


Clichy, Île-de-France Amazon France Logistique SAS - A41 Temps plein

Amazon's Customer Service (CS) division is on the lookout for a seasoned Senior Program Manager to become an integral part of our European CS team. The ideal candidate will play a pivotal role in enhancing the customer experience across the EU.

Your primary responsibility will be to spearhead a high-profile Customer Service Voice of Customer (VOC) initiative that is set to significantly influence the EU customer journey.

We seek an accomplished Program Manager with a proven track record in managing and executing intricate expansion initiatives, ideally within the customer service or retail sectors.

In this dynamic and fast-paced environment, you will need to define, design, and drive the vision and roadmap for the program.

As an expert collaborator, you will engage in negotiations with key business partners and teams across various functions to achieve alignment on the program's vision, project selection, and prioritization. You will ultimately hold responsibility for all facets of program execution.

Key Responsibilities:

  • Establish the program's direction and secure consensus and alignment at all levels within Amazon's Customer Service.
  • Collaborate with cross-functional teams, including Customer Service Operations, Retail, Seller Services, and IT, to develop the program's standard operational procedures, processes, and technical specifications.
  • Identify, prioritize, and plan the projects necessary to implement the defined processes and technical requirements.
  • Coordinate resources and manage cross-functional teams to ensure project delivery.
  • Oversee project execution to guarantee quality and maintain the overall integrity of the program.
  • Track the program's progress, anticipate risks, resolve issues, and initiate corrective actions as needed.
  • Manage dependencies and interfaces between projects, negotiating necessary trade-offs.
  • Exhibit exceptional stakeholder management and relationship-building skills.
  • Provide regular updates on program progress.
  • Where applicable, oversee third-party contributions to the program.
  • Assume end-to-end responsibility for the program's execution and success.

Basic Qualifications:

  • Experience in program or project management.
  • Proficiency in utilizing data and metrics to drive improvements.
  • Experience in owning program strategy, overseeing end-to-end delivery, and communicating results to senior leadership.

Preferred Qualifications:

  • Experience in leading process enhancements.
  • Demonstrated ability to manage program strategy and communicate results effectively to senior leadership.

Amazon is committed to equal opportunity employment. We believe that a diverse workforce is essential to our success. Our hiring decisions are based on your experience and skills. We value your desire to explore, innovate, simplify, and build.

Your privacy and data security have long been a top priority for Amazon. Please refer to our Privacy Policy for more information on how we collect, use, and process candidates' personal data.



  • Clichy, Île-de-France Amazon France Logistique SAS Temps plein

    About Amazon: At Amazon, our mission is to be the most customer-centric organization globally. To achieve this, we seek exceptionally talented, bright, and driven individuals. This is an opportunity to contribute to a groundbreaking online shopping experience.Position Overview: We are in search of a Post-Delivery Experience Manager (m/f/d) to enhance our...

  • Program Manager

    il y a 2 heures


    Clichy, Île-de-France Amazon EU SARL (FR) - D69 Temps plein

    About the RoleThis position is based in Bratislava, Slovakia, and relocation to Bratislava is required. If you are willing to relocate, please apply. We are open to hiring candidates to work out of one of the following locations:Clichy, FranceLyon, FranceNantes, FranceJob SummaryWe are seeking an experienced Program Manager to join our Amazon EU SARL (FR) -...


  • Clichy, Île-de-France Amazon France Logistique SAS - A41 Temps plein

    About the RoleAmazon France Logistique SAS - A41 is seeking an experienced Senior Program Manager to join our European Customer Service team. As a key member of our team, you will be responsible for driving a high-visibility Customer Service Voice of Customers (VOC) program that will directly impact the EU customer experience.Key ResponsibilitiesProgram...

  • Program Manager

    il y a 1 semaine


    Clichy, Île-de-France Amazon EU SARL (FR) - D69 Temps plein

    About the RoleThis position is based in Bratislava, Slovakia, and relocation to Bratislava is required. We are looking for a highly skilled and experienced professional to join our team as an Implementation Specialist - EU Program Manager.Key ResponsibilitiesSupport EU Customer Advisors & Professional Services teams to drive Amazon Business (AB) adoption for...


  • Clichy, Île-de-France Amazon France Logistique SAS Temps plein

    Job DescriptionAt Amazon France Logistique SAS, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.We are looking for a Post-Delivery Experience Manager to join our...


  • Clichy, Île-de-France Amazon France Logistique SAS - A41 Temps plein

    Amazon's Customer Service (CS) division is on the lookout for a seasoned Senior Program Manager to enhance our European team. The ideal candidate will play a pivotal role in steering a high-profile Customer Service Voice of Customers (VOC) initiative that will significantly influence the customer experience across the EU. Your expertise as a Program Manager...


  • Clichy, Île-de-France Amazon EU SARL (FR) - D69 Temps plein

    The Amazon EU SARL (FR) - D69 Payment Acceptance and Experience Team is responsible for how Amazon's customers pay on Amazon's sites and through Amazon's services in the European Union.You will work with key players in the payments industry to deliver best-in-class customer payment experiences while driving innovation in the industry.You will utilize your...


  • Clichy, Île-de-France Amazon EU SARL (FR) - D69 Temps plein

    About the RoleWe are seeking a highly skilled and experienced Category Adoption Manager to join our Amazon Business team in Europe. As a key member of our team, you will play a critical role in driving the adoption of our procurement solutions among our largest customers.Key ResponsibilitiesCustomer Engagement: Engage in deep discovery with customers to...

  • Project Implementation Manager

    il y a 3 semaines


    Clichy, Île-de-France Amazon EU SARL (FR) - D69 Temps plein

    Position Overview:This role is situated in Bratislava, Slovakia. Relocation to Bratislava is a prerequisite for this position. Please apply only if you are open to relocating. Role Summary:Implementation Specialists (IS) play a crucial role in supporting EU Customer Advisors and Professional Services teams to enhance Amazon Business (AB) adoption for...

  • Safety Performance Manager

    il y a 3 semaines


    Clichy, Île-de-France Amazon France Transport SAS Temps plein

    About the RoleAt Amazon France Transport SAS, we are dedicated to enhancing the customer experience by ensuring the safe and efficient delivery of packages. Our mission is to provide exceptional service levels while continuously innovating in the last mile delivery sector.We are seeking a Manager of Safety Performance and Insights who is eager to engage in...


  • Clichy, Île-de-France Amazon EU SARL (FR) Temps plein

    Company OverviewAmazon has been at the forefront of expanding its product offerings and innovating for customers since 1994, with a commitment to being the most customer-centric organization globally. Business FocusSince 2015, Amazon has been transforming its approach to serve business customers through Amazon Business, which has become the largest and most...


  • Clichy, Île-de-France Amazon EU SARL (FR) - D69 Temps plein

    Join a Leading Global EnterpriseBecome a vital part of a thriving $25 billion global organization. At Amazon Business, we strive to innovate and challenge conventional practices daily.We operate at the crossroads of technology and commerce in the B2B sector, crafting pioneering purchasing and procurement solutions that empower businesses and organizations to...


  • Clichy, Île-de-France Amazon EU SARL (FR) Temps plein

    About the RoleWe are seeking a highly skilled Senior Business Solutions Consultant to join our Amazon Business Professional Services team in Paris. As a Senior Business Solutions Consultant, you will work closely with a wide range of B2B customers to assess their business and technical requirements, providing expert advice on how to leverage Amazon Business...


  • Clichy, Île-de-France Amazon EU SARL (FR) Temps plein

    Company OverviewAmazon has been a leader in expanding product offerings and innovating for customers since 1994, with a commitment to being the most customer-centric company globally. About Amazon BusinessSince 2015, Amazon has focused on transforming the experience for business customers, launching Amazon Business, the premier B2B marketplace worldwide....


  • Clichy, Île-de-France L'Oréal Temps plein

    Job SummaryThe Global E-commerce Analytics Product Owner will play a pivotal role in driving the strategic direction and performance of L'Oréal's e-commerce analytics capabilities across all platforms and markets.Key ResponsibilitiesDevelop and execute a comprehensive e-commerce analytics strategy aligned with the company's business objectives and market...

  • EU Payment Strategy Lead

    il y a 2 semaines


    Clichy, Île-de-France Amazon EU SARL (FR) - D69 Temps plein

    Amazon EU SARL (FR) - D69 is seeking a driven and experienced EU Payment Strategy Lead to join our dynamic Payment Acceptance & Experience Team. This team is dedicated to shaping how Amazon customers make payments across our European sites and services, ensuring seamless and secure transactions for millions of users. As a key player in this mission, you...


  • Clichy, Île-de-France Amazon EU SARL (FR) - D69 Temps plein

    The Amazon EU SARL (FR) - D69 Payment Experience Team is responsible for delivering best-in-class customer payment experiences across Amazon's European sites and services.You will work closely with key players in the payments industry to drive innovation and growth, while ensuring compliance with EU regulations.You will leverage your expertise to build and...


  • Clichy, Île-de-France Amazon EU SARL (FR) - D69 Temps plein

    About the RoleWe are seeking a highly skilled and experienced Category Adoption Manager to join our Amazon Business team in Europe. As a key member of our team, you will play a critical role in driving the adoption of our procurement solutions among our largest customers.Key ResponsibilitiesCustomer Engagement: Engage in deep discovery with customers to...

  • BtoB Account Manager

    il y a 1 semaine


    Clichy, Île-de-France Amazon EU SARL (FR) Temps plein

    Amazon Business - Account Manager BtoB Junior (H/F)Innovating for customers and offering the widest range in the world are the 2 pillars of Amazon's success. Amazon continues to invent for its customers by developing Amazon Business with the goal of becoming the preferred marketplace for professionals regardless of the size of their company. Our B2B...


  • Clichy, Île-de-France Amazon France Transport SAS - F15 Temps plein

    **Job Summary**This role can be located in any Amazon corporate office across Europe. The Transportation, Risk and Compliance team is looking for a Senior Program Manager with a strong background managing Third Party (3P) Payroll and Time and Attendance Providers.**Key Responsibilities**Experience owning program strategy, end-to-end delivery, and...