Customer Success Account Leader

**Job Description Summary**: As a Customer Success Account Leader, you will play a key role in ensuring our customers experience continuous value and satisfaction while collaborating with BD. You will support the Sales Team by driving retention, enhancing customer relationships, and enabling success across the drug lifecycle. Working with internal teams, you will proactively identify areas for improvement and foster solutions that deliver mutual growth.

Our vision for PS at BD
With innovative pre-fillable syringes, self-injection systems, safety systems and needle technologies, the Pharmaceutical Systems (PS) team offer an extensive selection of solutions designed to protect, package and deliver drug therapies.

**We are the makers of possible**

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

**Why join us?**

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a **maker of possible**with us

**Main responsibilities will include**:

- Understand the pharmaceutical customers' environment, identifying needs and opportunities to enhance their experience.
- Support regional accounts with critical projects, aligning with business priorities and objectives.
- Serve as a point of contact for project delivery, ensuring impeccable execution and value realisation.
- Promote collaborative engagement by representing the customer’s voice and aligning internal teams to deliver optimal outcomes.
- Monitor project progress, manage risks, and track performance metrics to ensure project success.
- Facilitate effective communication and timely resolution of customer issues, including product-related challenges.
- Present insights from customer feedback, driving innovation and improvements within BD.
- Participate in meetings with customers and internal teams to strengthen collaboration and transparency.

**About you**:

- Hold an engineering or relevant commercial degree or Doctor of Pharmacy with a first experience in strategic project management, business development, or customer support.
- Have a strong background in the healthcare or pharmaceutical industry with a proven track record of success in customer interaction.
- Possess excellent communication and problem-solving skills, with the ability to navigate complex environments effectively.
- Demonstrate proficiency in project and risk management, fostering seamless project execution.
- Show a commitment to delivering customer value and building sustainable relationships.
- Be comfortable using computer tools.
- Fluent in English.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

**Required Skills**:
Optional Skills


**Primary Work Location**: FRA Le Pont-de-Claix Cedex

**Additional Locations**:
**Work Shift**: