Emplois actuels liés à Customer Excellence Expert - Lyon - Clasquin
-
Global Head
il y a 7 jours
Lyon, France HM CLAUSE Temps plein**Famille de métier**: FONCTIONS SUPPORT - COMMUNICATION **Type de contrat**: CDI **Temps de travail**: Temps complet **Finalité du poste**: Reporting directly to the CEO, you will develop and lead the implementation of HM.CLAUSE’s business strategy in the commercial excellence area. You will be responsible for designing and implementing solutions to...
-
Customer Support Specialist
il y a 4 jours
Lyon, France VR Expert Temps pleinSpécialiste Customer Success - France Lieu : Lyon, France Contrat : Temps plein Salaire : 1 700 € - 2 500 € brut par mois **« Rejoignez-nous pour libérer la puissance de la VR & AR - transformez les industries, façonnez l’avenir et redéfinissez ce qui est possible. »** À propos de VR Expert Nous sommes **VR Expert**, une scale-up...
-
Expert Customer Success Management
il y a 1 semaine
Lyon, Auvergne-Rhône-Alpes, France CLASQUIN Temps pleinCLASQUINest un organisateur de transport international français.Le groupe opère dans le domaineOverseaset coordonne letransport de marchandisespar voies maritime, aérienne et terrestre pour le compte de ses clients.L'entreprise se différentie par son positionnement hybride, offrant la proximité d'équipes locales engagées combinée à l'expertise d'un...
-
Customer Service Operations
il y a 1 semaine
Lyon, France bioMérieux Temps pleinA family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution...
-
Customer Success Manager
il y a 4 jours
Lyon, France EFFEKTIV Temps plein**Présentation de l'entreprise**: Notre client est un éditeur de logiciels SaaS en forte croissance, spécialiste de la performance achats, présent à l'international. Dans le cadre de son développement en Europe, il renforce son équipe « Customer Success » et recrute un(e) Customer Success Manager - Expert Solutions Achats basé(e) à Lyon...
-
Alternance - Expert Technical Customer Service Et
il y a 2 semaines
Lyon, France seqens Temps plein**Famille / Sous-famille d'emploi**: - Quality & Regulatory - Global Quality **Type de contrat**: - Alternant / Apprenti **Durée du contrat (Mois)**: - 12 **Intitulé du poste**: - Alternance - Expert Technical Customer Service et support clients H/F **Contexte du poste**: - Adhérant à Engagement Jeunes et labellisé « Employeur de choix » depuis 2021,...
-
Customer Success Tech
il y a 2 semaines
Lyon, France AGICAP Temps pleinTu rejoindras l'équipe Customer Success qui est responsable de la formation, de la personnalisation de la plateforme et du suivi du client tout au long de sa vie chez Agicap ! En tant que membre de l'équipe Customer Success Tech, tu es le lien entre nos deux plus grands départements : Sales (négociation et signature des contrats) et Customer...
-
Customer Engineer
il y a 8 heures
Lyon, Auvergne-Rhône-Alpes, France Collibra Temps pleinJoining Collibra's Customer Engineering teamWe're shaping the way some of the largest organizations in the world manage data by helping customers connect the right data and insights for all Data Citizens. We are building a team of exceptional people to help us deliver on that promise. As a Customer Engineer, you are the guiding force behind bringing...
-
Customer Success Tech Intern
il y a 2 semaines
Lyon, France AGICAP Temps pleinTu rejoindras l'équipe Customer Success qui est responsable de la formation, de la personnalisation de la plateforme et du suivi du client tout au long de sa vie chez Agicap ! En tant que membre de l'équipe Customer Success Tech, tu es le lien entre nos deux plus grands départements : Sales (négociation et signature des contrats) Customer Success et...
-
Vp Customer
il y a 4 jours
Lyon, France mylight150 Temps plein**L'entreprise** Give meaning to your career by shaping a sustainable future with mylight150. By joining our teams, you will have a real impact on the energy transition and actively contribute to our mission: making solar the primary energy source in Europe.** mylight150, a manufacturer of future energy solutions, develops technologies and software for...
Customer Excellence Expert
il y a 2 semaines
**PASSION, CHALLENGE, RELIABILITY, PROACTIVITY, ACCURACY, INNOVATION**
Are you interested in working for a medium-sized international company specialized in freight forwarding, showing a clear strategy in operational excellence and with a double-digit growth for 20 years?
Are you **reliable**, recognized as a great team player with excellent **analytical** skills? Do you constantly **challenge** yourself and others to improve? Do you think out of the box and are you **innovation** driven? Are you **passionate by technologies** applied to the supply chain & transport industries?
Do you feel in line with our Motto: The Clients, Profit & Fun Company?
Then join CLASQUIN as a **Customer Excellence Expert**
Dedicated to selected complex & global accounts, your mission will be:
**Pre-Sales: Assist sales force in commercializing Clasquin digital solutions (Live by Clasquin)**
- Be an expert on our solutions and maintain up to date knowledge of supply chain & transport industries, market trends, technologies & competition landscape
- Raise sales force awareness and understanding of our digital solutions and the use of its different modules based on client needs (Live, Business intelligence, EDI, PO Management, Green offer).
- Assess client’s needs in respect of the scope of work expressed in tender or RFI/RFQ (Request For Information / Request for Quotation) while respecting the guideline of Clasquin Global Offer
- Assess feasibility and confirm macro planning & budget to sales forces
- Reply to selected tenders for the part dedicated to information management
**On-boarding: Implement the offer**
- Act as the project manager of the implementation with regards to digital solutions, define the priority and raise potential alerts
- Challenge both internal teams as well as client teams in order to stay on course with objectives
- Identify champions at the client in order to facilitate appropriation
- Coordinate with our Operations Process & Control (OPC) team and ensure that there is a specific documented process is provided to operations and OKAM (Operational Key Account Manager).
- In case of improvement/evolutions of Digital Solutions are necessary work with the different product owner to validate the target solution, its feasibility and potential budget
- Implement the supervision: set up key indicators (KPI-Performance, KOI-Operational, Financial-KFI), tracking and monitoring charts as per the contract.
**Define & Achieve the joint success program**
- Define and achieve the “joint success program” together with the client and build our common success story
- Implement ad-hoc governance together with operations, OKAM and the client and ensure it is executed and documented properly
- Organize QBR during stabilization phase, set QBR standard & ritual, act as advocate for our clients
- Share feedback to the solutions teams in order to participate to the continuous improvement of our solutions, maintain high-level animation
- After a stabilization period, make sure that the governance is transferred to the OKAM
- Solutions
- Propose communication plan with the clients
- Ensure customer's success in services renewal, adoption and identify opportunities for up-sell and cross sell
**Requirements** for this permanent contract, based in Lyon:
You have a background in supply chain & transportation, working with clients (as sales, customer service,) with experience on project management. Highly organized with a strong sense of urgency to meet deadlines, you are analytical and solution oriented.
You are technology literate (applied to Transportation market is a plus).
You are willing to travel domestically.
You are fluent in English. Spanish or Portuguese are an asset.
- All our positions are open to people with disabilities._
