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Customer Service Representative
Il y a 3 mois
And what if your talent were to take shape with us?
Labor
As the commercial manager in the subsidiary, you are the interface between our airline’s customers and the internal team You will ensure all information (flight schedules, manuals, menu changes and any other instructions...) is distributed to all "key" people of the unit Ensure information is clearly understood, completed and applied by everyone Intensively control the compliance of the preparation and delivery of agreed services (flight checks, chef tables…). Ensure billing is correct: all items are charged at the right price. Provide excellent relationship with Stakeholders to retain and create a unique operational and commercial relationship. Provide centralized and fluid external / internal operational communication between the unit and clients. Control and monitors the crew comment: adequate response within 24h00. Ensure proper execution of corrective actions. Create business relationships with new customers, allowing the signing of new contracts. Ensure that the airline quality dashboard is maintained.
Perfil
Experience in commercial or customer services positions Experience in catering companies is appreciated A previous experience on Airlines customer services is appreciated English and French fluent Customer focus, empathy, negotiation skills, constancy, work under pressure, results oriented Client satisfaction will be your priority Attention to detail Focussed on compliance at all time Resilient to stressful situations Well organized, rigorous and methodical yet flexible to adapt to local constraints Commercial awareness Hands on personality Excellent computers skills (Office Suite)ABOUT NEWREST :
Specialist in out-of-home catering in 54 countries, and the only player tointervene in all sectors of catering and related services, Newrest is one ofthe world leaders in multi-sector catering.
Our 36,000 committed and talented employees do what is necessary to offerconsumers balanced, diversified and tasty meals while scrupulously respectinghygiene and food safety standards.
Competencias
Commercial customer Customer focused