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Guest Relation Apprenti(e)

Il y a 4 mois

Paris, Île-de-France Hosco Temps plein
du posteDescription de l'entreprise

Le Sofitel Paris Baltimore Tour Eiffel est situé dans les plus beaux quartiers de Paris à proximité des Champs Elysées, de l'Arc de Triomphe et de la Tour Eiffel. Il est la quintessence même d'une maison parisienne, dans une ambiance intimiste, chaleureuse et feutrée. Une maison de ville typique de la fin du XIXe siècle. Mêlant hospitalité française et chic parisien, avec un restaurant bistronomique et une cave d'exception, le Sofitel Paris Baltimore Tour Eiffel immerge ses visiteurs dans un raffinement authentique et contemporain de la vie à La française.

Nous sommes à la recherche de notre Guest Relation en apprentissage (H/F) pour rejoindre notre formidable équipe de 100 personnes du Baltimore

Description du poste

Vos principales missions seront si vous l'acceptez les suivantes :

Améliorer la satisfaction client au quotidien et permettre l'évolution des scores Qualité dans le respect des standards et des rituels de la marque. Extraverti(e), vous aimez le contact clientèle et la satisfaction clientèle est votre priorité? Ne cherchez plus, nous avons le job qu'il vous faut

Principales responsabilités :

Prendre en charge le client et contribuer, par une relation chaleureuse et personnalisée, à son bien-être, sa satisfaction et sa fidélisationEtablir un accueil personnaliséAccompagner les clients en chambreEtre moteur dans le service Cousu MainPréparer et assurer le suivi des arrivées VIP/délégations institutionnelles/ personnalité fonction des Guidelines SofitelAssurer le suivi des remarques des clients rencontrés, les noter dans leurs profilsGérer les flux de clientèle et veiller à optimiser le temps d'attenteAssurer le relais entre les différents services et l'ensemble des points d'accueil de l'hôtelEtre capable d'assurer les opérations de Front Office, d'accueil, de départ, des appels téléphoniques et d'information en application de l'organisation établieAssurer l'accueil des clients sur les différents points de vente notamment pour notre restaurant et barMission secondaire

Vous serez amené à effectuer également les missions suivantes en Réception:Accueil personnalisé et attentionné du client dès son arrivée et jusqu'à son départSuivi de la qualité de la prestation de service sur l'intégralité du séjour afin de contribuer à la satisfaction du clientPrise en charge dans les meilleurs délais de toutes les demandes du client afin de lui faciliter son séjourMaîtrise et communication des prestations proposées par l'hôtel

Qualifications

Compétences et qualités recherchés

· L'exemplarité et l'élégance

· L'esprit d'équipe

· Le souci constant de la qualité et de la satisfaction clientèle

· Le sens du relationnel

· Maîtrise de l'Anglais

· Maîtrise du pack Office

· Connaissance du système Hôtelier Opéra appréciée

Informations supplémentaires

Nous rejoindre c'est aussi bénéficier :

d'indemnité nourriture mensuelle (ICN)d'une prise en charge à hauteur de 65% du Pass Navigo ou Véligod'un 13ème mois (et selon condition d'ancienneté)d'une Carte avantage Heartist pour des offres de rêves et privilégiées négociées par le groupe Accord'un entretien gratuit de votre Uniforme (qui vous sera fourni)de notre couverture santé et prévoyanced'une épargne salarialed'un Intéressementd'une participationdes jours fériés garantis dès votre embaucheN'hésitez plus, à votre Cv
L'entreprise : Hosco Épanouissez-vous dans votre carrière

Faire carrière dans l'hôtellerie-restauration est plus qu'un simple travail, c'est l'aventure d'une vie.

Hosco a été fondé en 2011 avec une vision très claire : rassembler, inspirer et proposer des offres d'emploi à tous les professionnels de l'industrie de l'accueil, partout dans le monde.

Depuis, nous avons développé un concept unique qui connecte les professionnels qualifiés, employeurs et école hôtelières du monde dans un seul et même réseau.

Hosco propose des opportunités d'emploi dans plus de 80 pays à travers le monde. Que vous recherchiez un contrat à temps plein, à temps partiel ou saisonnier, commencez votre recherche par la destination de vos rêves

Il est également possible d'améliorez vos compétences et faire évoluer votre carrière avec Hosco Learning. Nous disposons d'une centaine de cours d'hôtellerie et de restauration dispensés par des professionnels du secteur.

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