Customer & Partner Care Agent - Paris - (F/H)/x
Il y a 6 mois
Under the supervision of the Customer & Partner Care Manager, Laureline, you will work in collaboration with the Customer & Partner Care, Host, Product and CSM teams to meet the needs of worklib users.
You also participate in the improvement of the worklib technological solution, by giving user and host feedback to the Product&Tech team. Occasionally, you participate in campaigns to study interest or impact for new features.
**Your missions will include**:
**Provide multichannel support to end users and partners**
- Dealing with incoming requests (follow up of user requests, identification of answers and contacts, finalization with user)
- Handling multichannel support requests from users via Zendesk ticketing tool
- Development and enrichment of self-care tools
- Identifications of technical issues and feedback to development teams
**Ensure booking requests run smoothly**
- Follow-up of on request bookings (reminders to spaces for acknowledgment and validation, verification and possible correction of catalog elements)
- Follow-up of user ratings (incidents management for low notes, feedback to coworking for improvement)
- Raising awareness and give support to hosts in order to increase schedule synchronization and instant booking
**Control and boost our catalog quality**
- Sessions of qualification calls and visits of coworking spaces
- Follow up with independants hosts (fonctional support, highlight of useful features ) Verification and validation of new catalog entries
**You are the right person if**:
**Relational and communication skills**
- You have clear communication skills (oral and written) as well as effective listening skills
- You show patience, empathy and pedagogy to guide interlocutors in their steps
- You like teamwork: cooperation is necessary and customer satisfaction is our common goal
- You show transparency to users as well as your manager, and can assume a mistake or unability to fully satisfy a request
- You like problem solving and show creativity and resourcefulness
**Functional / technical skills**:
- You’re comfortable with computers, tablet computer and smartphones. Experience with the Zendesk tool is a plus.
- You are perseverant and don't get stuck in the face of difficulties
- You are autonomous and resourceful, you show proactivity and are a curious/independent learner
- You are fluent in English and French both written and spoken. Any level in another European language (Spanish, Italian, Dutch, German...) would be appreciated.
**Interview Process**:
- 30-minute video with Marie-Cécile, Talent & Culture Manager
- 60-minute video with Laureline, Customer & Partner Care Manager 30-minute video with Hadrien, COO
**Conditions & Benefits**:
- Flexible telecommuting policy, freedom to choose your workplace.
- 200 Worklib credits to work from your preferred coworking space anywhere in France.
- Accor All Heartists card: discounts on all Accor network hotels and partner purchases (shopping, concerts, amusement parks, sports, well-being).
- 50% reimbursement of public transportation subscription in Île-de-France.
- Swile restaurant vouchers of €10 per day.
- Alan health insurance.
- 25 working days of paid leave.
-
Customer Care
il y a 4 semaines
Paris, France Work With Island Temps pleinGet to know Work With Island Work With Island designs and manufactures soundproof cabins for new workspaces. Having worked in shared spaces we understand their limitations: few places to isolate oneself and meeting rooms often monopolized. It is to provide this moment of serenity and productivity that Work With Island was born. We produce in France using...
-
Customer Care Agent
Il y a 6 mois
Paris, France Lunii Temps plein**️Vos missions en tant que Customer Care Agent F/H chez Lunii.**: Au sein de notre Team Customer Success, vous serez la voix de Lunii, au plus proche de nos utilisateurs-trices pour leur garantir la meilleure expérience possible ! Vos missions sont: - Traiter les demandes sur notre plateforme Zendesk en veillant à l'entière satisfaction des clients-es...
-
Working Student Customer Care
Il y a 5 mois
Paris, France Visable GmbH Temps pleinNotre équipe Customer Care, basée à Paris (Levallois-Perret), est à la recherche d'un(e) Assistant(e) Customer Care. Notre objectif : garantir et optimiser l'expérience de nos clients sur notre plateforme. Construisez l'avenir du B2B avec nous - Au sein de l'équipe Customer Care, vos missions principales sont d'accompagner les clients dans leur...
-
Im Student Life and Customer Care Internship
il y a 3 semaines
Paris, France Istituto Marangoni Temps plein**Job Summary**: Istituto Marangoni Paris is a Luxury Fashion School looking for a motivated and customer-focused Student Life Intern to join our Student Life and Customer Care department for a 6-month internship. As a Student Life Intern, you will play a vital role in supporting our vibrant student community by providing high-quality customer service and...
-
Automotive Customer Care
Il y a 6 mois
Paris 1er, France workster.jobs Temps pleinGerman or Dutch-speaking Automotive Customer Care Expert Workster partners with a leading French based BPO who are growing their internal Automotive Customer Support department in German and Dutch. Location: Gennevilliers (Paris) **Your Role** - General information requests: basic questions regarding dealerships location, cars, options, warranty etc. -...
-
Customer Care Officer
Il y a 5 mois
Paris, France European Energy Exchange AG Temps plein**Bonjour** **Paris.**: **Welcome** **to our World.**: **Customer Care Officer (f/m/d)**: **Your responsibilities**: As part of our Customer Care Exchange & Registries team, you will mainly work with the Exchange related tasks. You will guide the members through the admission processes on our Exchange, as well as help with daily customer support, you will...
-
Customer Care
Il y a 6 mois
Paris, France Skello Temps pleinSkello est une société européenne qui a pour mission de réinventer l’expérience de travail des équipes sur le terrain en leur permettant de mieux anticiper, s’organiser et communiquer. Comment ? Grâce à une technologie collaborative et intuitive. Concrètement, Skello est une solution SaaS de pilotage RH pour tous les établissements dont les...
-
Customer Care
Il y a 6 mois
Paris 2e, France DIGISAP SOLUTIONS Temps pleinCustomer Care Digisap Solutions conçoit des solutions sur mesure pour les TPE-PME du secteur des services à la personne afin de les accompagner en toute simplicité dans leur transformation digitale. Dans le cadre d’un remplacement, Digisap Solutions recrute son/sa Customer Care. DESCRIPTION DU POSTE Le Customer care est centré client. Il coordonne...
-
Customer Care Manager
Il y a 2 mois
Paris, France Renault Group Temps pleinSociété DIAC SA Descriptif du poste Finalités de la Mission: Contribuer à améliorer la satisfaction client et la productivité des plateformes de relation clients par le développement des guidelines et des solutions Salesforce du Customer Care sur l’ensemble de nos clients et de nos marques. Dans la nouvelle organisation agile mise en place,...
-
Customer Care Agent
Il y a 5 mois
Paris, France L'atelier des Chefs Temps plein**À propos de L'atelier des Chefs**: **Ce qui nous anime **:AIDER CHACUN À S'ACCOMPLIR !** Redonner le plaisir d’apprendre et d’exercer les métiers de la main et de l’humain en imaginant et dispensant des formations accessibles au plus grand nombre et adaptées aux objectifs personnels et professionnels de chacun, voilà notre mission ! **Fondé...
-
Customer Care Specialist
il y a 4 semaines
Paris, France Orus Temps pleinOrus est une insurtech européenne en pleine expansion et avec beaucoup d’ambition. L’idée est née d’un constat simple : l’assurance professionnelle est trop complexe et peu efficace. Les professionnels ne savent pas de quelles garanties ils ont besoin, comment et quand elles s’appliquent et se retrouvent souvent démunis ou mal protégés. Orus,...
-
Customer Care Manager
Il y a 6 mois
Paris 4e, France Talentis Horizon Temps plein**TALENTIS HORIZON, CABINET DE RECRUTEMENT DU GROUPE EUREKA EDUCATION, PROPOSE DES OFFRES EXCLUSIVEMENT RATTACHÉES À SES ÉCOLES PARTENAIRES.** Dans le cadre d’une formation Titre Professionnel tel que Chargé de Relation Client à Distance (Bac+2) ou sur une de nos formations Business Developer Bac+3/5, nous recherchons pour notre client un **Customer...
-
Customer Care
Il y a 5 mois
Paris 2e, France DIGISAP SOLUTIONS Temps pleinCustomer Care Digisap Solutions conçoit des solutions sur mesure pour les TPE-PME du secteur des services à la personne afin de les accompagner en toute simplicité dans leur transformation digitale. Dans le cadre d’un remplacement, Digisap Solutions recrute son/sa Customer Care. DESCRIPTION DU POSTE Le Customer care est centré client. Il coordonne...
-
Customer Care
Il y a 5 mois
Paris 2e, France DIGISAP SOLUTIONS Temps pleinCustomer Care Digisap Solutions conçoit des solutions sur mesure pour les TPE-PME du secteur des services à la personne afin de les accompagner en toute simplicité dans leur transformation digitale. Dans le cadre de notre développement, _Digisap Solutions_ recrute son/sa Customer Care pour renforcer l'équipe du service relation client. DESCRIPTION DU...
-
Customer Care Project Manager
Il y a 6 mois
Paris, France Vestiaire Collective Temps plein**About the role **\uD83D\uDDA5️** You will report to the Head of Innovation & Project and you will be in charge of leading strategic and transversal projects from design to delivery at the Customer Care team. This role encompasses a range of responsibilities aimed at ensuring exceptional customer experiences and efficient operations within our...
-
Customer Care Agent
Il y a 5 mois
Paris, France Lunii Temps plein**️ Vos missions en tant que Customer Care Agent (bilingue Anglais).**: Vous participerez activement aux missions de la Team Customer Care & Success pour garantir une excellente satisfaction de nos utilisateurs-trices principalement sur nos marchés de l’Amérique du Nord. Vos missions seront: - Gérer le Care et la gestion de comptes utilisateurs, -...
-
Head of Customer Care
Il y a 6 mois
Paris, France Training Orchestra Temps plein**Notre Société**: **Training Orchestra** est le **pionnier **et **leader **des **solutions SaaS** pour la **gestion de la formation**. Nous aidons les organisations à optimiser leurs activités de formation. Notre solution est utilisée par plus de **600 clients** implantés sur la plupart des **continents **, principalement des **Organismes de...
-
Customer Care Officer Transfers
il y a 1 semaine
Paris, France Qonto Temps plein**Our mission**? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market. **Our journey**: Founded by Alexandre and...
-
Customer Care Manager
Il y a 2 mois
Paris, France Formitable Temps pleinFrance, Île-de-France, Paris DESCRIPTION Our Team As a customer care team, we are responsible for our clients’ satisfaction when they need assistance with our product. We are also the bridge between clients and product team for influencing the product road-map. Your Role As a Customer Care Manager, your responsibility is to offer the best experience to...
-
Customer Care Officer
Il y a 5 mois
Paris, France European Energy Exchange AG Temps plein**Bonjour** **Paris.**: **Welcome** **to our World.**: **Customer Care Officer - Registries (M/F/d)**: **Your responsibilities**: As part of our Customer Care Exchange & Registries team, you will mainly work with the Registries related tasks. You will participate in the implementation of new procedures to reinforce the admission process, guide the members...
