Senior Front Desk Hospitality Agent

il y a 1 semaine

Megève, Auvergne-Rhône-Alpes, France Sonder Temps plein

Sonder is a hospitality company that is revolutionizing the way people stay. We are looking for a skilled and experienced Front Desk Hospitality Agent to join our team.

This role is perfect for someone who is passionate about delivering exceptional guest experiences and has a strong background in hospitality operations. As a Front Desk Hospitality Agent, you will be the face of Sonder and will be responsible for ensuring that our guests have a seamless and enjoyable stay.

Key Responsibilities:

  • Coordinate the work of Front Desk Hospitality Agents and provide support as needed
  • Assist with training and mentorship of Front Desk Hospitality Agents
  • Work closely with the Front Desk Hospitality Agent team to ensure that all guest requests are met
  • Utilize digital communication systems to receive guest calls, SMS, and live chats, and provide immediate support
  • Be the face of Sonder and make a great first impression on our guests and visitors
  • Guide guests through the Sonder experience and ensure that they are able to make the most out of their stay
  • Assist with administrative tasks as needed to keep all operations running smoothly

Requirements:

  • Significant experience in hospitality operations, preferably in a front desk role
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a team environment and independently
  • Flexible schedule and open to working evenings, weekends, and holidays
  • Ability to lift/carry items up to 50 pounds and stand/walk for extended periods of time

What We Offer:

  • Competitive compensation and benefits package
  • Generous stock plan
  • Medical, dental, and vision insurance
  • Flexible vacation
  • Wellness and volunteering days
  • Annual free credits and discounts to stay in Sonders

Learn More About Sonder:

  • Blog: https://www.sonder.com/blog
  • Instagram: https://www.instagram.com/sonder

Equal Opportunity:

Sonder is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal, or local law.

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