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Senior Program Manager, EU Customer Experience
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Senior Program Manager, European Customer Experience
il y a 2 semaines
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Senior Account Manager
il y a 1 mois
We are seeking a highly skilled and experienced Category Adoption Manager to join our Amazon Business team in Europe. As a key member of our team, you will be responsible for advising our largest customers on cutting-edge modes of spend management and developing solutions that make procurement easy for businesses.
Key Responsibilities- Engage in deep discovery with customers to advise on ideal procurement solutions utilizing a diverse suite of product features.
- Exceed targets for new business acquisition.
- Lead the management of Category Adoption proposals.
- Strategically manage relationships with multiple senior stakeholders within existing customer accounts.
- Relay market needs and requirements back to internal Amazon teams including Product, Tech and Vendor Management teams, often via writing.
- Educate Customer Advisors to scale your category expertise across stakeholder. Partner with them to identify large-scale opportunities and navigate proposal management processes to produce winning proposals.
- Represent the Voice of Customer by working cross-functionally with sales enablement, marketing, sales operations, professional services, and other key internal Amazon stakeholders.
- Prioritize collaboration with selling partners to maintain high levels of customer engagement and mindshare.
- Analyze sales data from your accounts to evolve your strategy over time and inform the business.
- Several years professional experience in outside Sales and/or Business Development.
- Experience in B2B Solution Sales of Office and/or IT.
- Experience and expertise communicating with and influencing senior business decision makers (VP+).
- Effective pipeline management strategy with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation.
- Experience using analytical, account management, and productivity tools including SalesForce, QuickSight and Microsoft Office Suite (particularly Excel).
- Bachelor's degree or equivalent.
- Experience with sales CRM tools such as Salesforce or similar software.
- Proficiency in german, Spanish, French and/or italian.