Enterprise Support Specialist

il y a 4 semaines

Paris, Île-de-France Amazon Temps plein

Job ID: | Amazon Web Services Australia Pty Ltd

As an Enterprise Support Specialist at Amazon Web Services, you will play a crucial role within the Enterprise Support team, driving the success of enterprise support clients in developing applications and services on the AWS platform.

Your approach will be customer-centric, focusing on defining a support strategy that aligns with client needs, offering expert guidance on AWS services to address inquiries, project planning, and ongoing operational challenges. You will engage directly with accounts, providing proactive recommendations and insights throughout the entire cloud adoption journey.

Key Responsibilities

Each day will present new and engaging challenges as you:

  1. Serve as the primary contact for Enterprise Accounts.
  2. Comprehend your clients' objectives and business aspirations.
  3. Recommend AWS service enhancements that align with your clients' strategies and architectures.
  4. Analyze and present regular reviews of operational performance to clients.
  5. Deliver detailed assessments of service interruptions, metrics, and pre-launch preparations.
  6. Advocate for client needs within AWS, including feature requests.
  7. Participate in client-requested meetings, whether onsite or via phone.
  8. Utilize essential customer resolution tools across all service groups to ensure swift resolution of client issues.
  9. Share knowledge and innovate alongside some of the leading technologists globally.
  10. Collaborate directly with AWS engineers to ensure timely resolution of client concerns.
  11. Plan and execute critical business events, including product launches, migrations, and modernizations for your clients on AWS.
About the Team

Diverse Experiences
AWS values diverse experiences. We encourage candidates to apply even if they do not meet all preferred qualifications and skills listed in the job description. If your career is just beginning, has not followed a traditional path, or includes alternative experiences, we welcome your application.

Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and widely adopted cloud platform. We pioneered cloud computing and continue to innovate, which is why clients from successful startups to Global 500 companies trust our extensive suite of products and services to power their businesses.

Inclusive Team Culture
At AWS, we foster a culture of learning and curiosity. Our employee-led affinity groups promote inclusion, allowing us to celebrate our differences. Ongoing events and learning experiences inspire us to embrace our uniqueness.

Mentorship & Career Growth
We are committed to raising our performance standards as we strive to become Earth's Best Employer. You will find abundant knowledge-sharing, mentorship, and career-advancing resources to help you grow into a well-rounded professional.

Work/Life Balance
We prioritize work-life harmony. Achieving success at work should not come at the expense of personal sacrifices, which is why we promote flexibility in our working culture. When we feel supported both at work and home, we can achieve great things in the cloud.

Basic Qualifications
  1. Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.
  2. Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to both small and large audiences.
  3. 5+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer, or other related technical positions.
Preferred Qualifications
  1. Background in Computer Science or Mathematics.
  2. Working knowledge of software development practices and technologies.
  3. Experience with AWS technologies.
  4. Solid understanding of technology budget management.

Acknowledgement of Country:
In the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea, and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE Statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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