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Accor Reservations Specialist
il y a 1 mois
Accor Reservations Specialist
We are seeking a highly organized and communicative Accor Reservations Specialist to join our team at the Mövenpick Hotel Hobart. As a key member of our Reservations team, you will be responsible for delivering exceptional service to our clients, processing and inputting reservations, and maintaining a positive selling approach to maximize yield.
Key Responsibilities:
- Process and input all reservations types in an accurate and efficient manner using hotel systems.
- Maintain a positive selling approach to maximize occupancy and rates.
- Possess strong organizational skills and ability to prioritize workflow and workload individually and across the team.
- Respond to guest calls according to hotel policy and ensure an outstanding guest experience.
- Coordinate group reservations and ensure accurate data is recorded for all reservations.
Requirements:
- Previous experience in a similar role preferred.
- Ability to manage time and multitask.
- Flexibility to work varied shifts, including weekends.
- Outcome-driven approach to performance and results.
- Natural ability to build and maintain internal and external client relationships.
- Prior experience working with Opera Cloud or a related system.
In return, we offer:
- Discounted accommodation and other benefits across the Accor network.
- Great career and training opportunities with Accor.
- An opportunity to be part of a fun and supportive team who love what they do.
Please note that you will require full working rights in Australia to be eligible for this position.